Desktop Support Engineer

My3Tech Inc

Austin, TX

IT Desktop Support Engineer

Location: Austin, TX Duration: 12 Months Candidates MUST BE local to Austin

High Level Job Duties:

Provide users computer desktop support remotely and in person when required (under covid safety protocols)
Support government issued mobile phones and tablets including setup and configuration
Provide on-site and remote support for iHub’s systems located throughout Texas
Install and maintain CDR computer equipment, printers, displays and other devices in accordance with manufacturers guidelines.
Contact equipment and software service providers as needed in order to support IT technical aspects of the CDR users.

Required Skills:

Minimum of 5 years in hands-on desktop computer and technical support
Experience troubleshooting issues with PCs and peripherals
Experience with Active Directory administration
Experience supporting Office 365 and the MS Office Suite
Experience troubleshooting basic networking issues a plus
Experience supporting iPhones and iPads a plus
Customer service oriented
Professional demeanor
Able to convey technical details in layman’s terms to non-technical staff
Good written and oral communication skills
Able to lift 40 pounds
Assist the CDR team in the rollout of new or improved services such as the implementation of the Recovery AD environment, new Recovery desktop and laptop image, building of new desktop images, rollout of patches and updates. Other duties as required.

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Vacancy posted 2 days ago

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