Desktop Support Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Professional BFH Management, Austin, TX, US 7 days ago Requisition ID: 1382 Salary Range: $70,000.00 To $75,000.00 Annually Position Summary The Senior Desktop Support Technician is responsible for providing advanced technical support across all Black Family Hospitality (BFH) concepts, with a strong emphasis on hospitality systems and Toast POS environments. This role ensures the stability, performance, and security of end-user devices, POS systems, and supporting infrastructure while delivering a high level of service to Operations. This individual acts as an escalation point for complex issues, leads onsite and remote troubleshooting efforts, and proactively identifies opportunities to improve system performance and user experience. Key Responsibilities Technical Support & Troubleshooting Provide Tier 2/3 support for desktops, laptops, mobile devices, and peripherals across all locations Troubleshoot and resolve issues related to Toast POS, including terminals, handheld devices, printers, and payment integrations Support back-of-house and front-of-house technology, including kitchen display systems (KDS) and networking hardware Diagnose hardware, software, and connectivity issues in high-volume restaurant environments Hospitality Systems Support Act as the subject matter expert for Toast POS configuration, deployment, and maintenance Assist with menu updates, device provisioning, and system optimization Partner with Operations to minimize downtime and maintain peak performance during service hours Support new store openings (NSOs), relocations, and remodels Onsite & Remote Support Conduct regular onsite visits to restaurant locations to proactively identify and resolve issues Provide remote support when available Infrastructure & Networking Troubleshoot basic to intermediate network issues (LAN/WAN, Wi-Fi, VLANs, DHCP, DNS) Assist Information Systems Team with ISP troubleshooting and vendor coordination Assist with maintaining secure and reliable connectivity for POS and business systems Oops I accidentally cut text. Must correct. Better produce full string again. Let's rewrite full JSON string carefully.{ #J-18808-Ljbffr