Business System Analyst

Business Systems Analyst

Cisco IT is a transformation engine enabling people to do the best work of their lives! Our vision is to be loved as the world's best IT organization. We lead with user experience, accept agile ways of working, drive engineering efficiency, and deliver with Cloud first, shift left, AI powered technology.

The Component Operations Supply Chain IT team is at the forefront of transforming our supply chain through technology. We specialize in implementing and optimizing our Supply Chain ERP solution, a critical backbone for managing everything from procurement to delivery. Our expertise ensures seamless integration of processes, providing real-time visibility and control over our entire supply chain operations. We empower data-driven decisions that enhance efficiency, reduce costs, and improve overall operational agility.

What you'll do:

As a Business Systems Analyst, you will collaborate with a team of skilled engineers and interact with business partners. You will plan, direct, and coordinate central initiatives for the Component Operations Supply Chain IT org.

Key responsibilities will include:

• Acts as the primary interface between Information Technology and specific business areas, identifying the business's information needs, defining requirements, identifying and evaluating potential solutions, creating project and process specifications, and working with cross-functional teams to develop and implement solutions.
• Collaborate with stakeholders and cross-functional teams to define project scope, deliverables, resource requirements, and timelines and risk.
• Manage end-to-end delivery of multiple initiatives using Agile methodologies.
• Partner with external vendors and service providers to oversee integrations, deliverables, contract obligations, and overall project quality.
• Adapt and thrive in fast-changing, ambiguous environments, utilizing new technologies and decision-making.

Minimum qualifications:

• Bachelor's degree in management information systems (MIS), Industrial Engineering, Supply Chain Management, Computer Science, or a related field.
• 2+ years of experience as a Business Systems Analyst, IT Analyst, or Quality Engineering Specialist.
• Foundational understanding of manufacturing quality processes such as Non-Conformance Reports (NCR), Corrective and Preventive Actions (CAPA), Failure Analysis, or 8D problem-solving methodologies.
• Familiarity with enterprise Supply Chain Management (SCM) or Enterprise Resource Planning (ERP) software, including Oracle Fusion SCM/ERP, SAP S/4HANA, NetSuite, Siemens Team Center or standalone Quality Management System (QMS) / Manufacturing Execution System (MES) platforms like MasterControl, TrackWise, or Arena.

Preferred qualifications:

• Proficiency in drafting process flowcharts and mockups using tools.
• Basic SQL skills for querying relational databases and verifying data flows.
• Experience with issue tracking and agile project management tools such as Jira, Confluence.
• Strong analytical thinking and problem-solving mindset with ownership and accountability.
• Direct experience with Failure Analysis (FA) lab workflows, serialized inventory tracking, or shop-floor line fallout processes.
• Hands-on exposure to Oracle Fusion Quality, Inventory Management, Manufacturing Cloud, or custom portals developed.
• Familiarity with data integration methods including REST APIs, webhooks, or middleware tools such as Oracle Integration Cloud (OIC).
• Experience of creating reports or dashboards or Oracle Transactional Business Intelligence (OTBI).
• Familiarity with AI-enabled productivity and planning tools.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.