Motor Vehicle Title Specialist

Motor Vehicle Title Specialist

Title/Insurance

Van Nuys, CA, USA

19-23 per hour

Hourly

Full Time

Please review our schedule of benefits located on our application website

LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single storefront in Van Nuys into the largest auto title lender in California.

About The Position

The Title Department ensures that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan.

Job Duties

Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies:

• Follow up with customers and third parties to update and obtain as much information regarding title lien statuses.
• Resolve title-related requests/inquiries/discrepancies for customers, other department members, finance companies and/or the Department of Motor Vehicles.
• Consult with the Legal Department to identify possible recovery or lien reinstatement opportunities on accounts lacking the proper lien status.
• Provide detailed documentation of account and/or lien activity utilizing reports and internal systems.
• Mail documents to customers and third parties.
• Assist with additional duties as needed.
• May require driving to local Department of Motor Vehicles to process lien/title requests, pay fees, or pick up or deliver documents to the DMV.

Job Requirements

We value a strong work ethic, attention to detail, and the ability to handle complexity. Here's what you'll need:

• Ability to communicate clearly, concisely and professionally (both verbally and in writing).
• Proven ability to produce accurate, error-free administrative work.
• Consistent record of precision and reliability in administrative tasks.
• Strong written communication skills for formal and technical audiences.
• Weekends and overtime as needed to meet monthly performance goals.
• Must have at least one year of sales, telemarketing or call center experience.
• Valid driver license, reliable personal vehicle, and valid vehicle insurance.
• Previous experience with California DMV Lien implementation/release process is highly desirable.
• Bilingual in English/Spanish preferred, but not required.

Position Structure And Perks- Visit the RESOURCES section to learn more about the benefits and perks offered at LoanMart.

• This is a full-time, onsite position. Position start time will rotate between 7 a.m., 8 a.m., and 8:30 a.m. on a weekly basis.
• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well-fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Catered lunches every Wednesday.
• Health matters- We offer top tier medical, dental, vision, plans. Free life insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

Working At LoanMart : Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere, and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.