Motor Vehicle Title Specialist
Loan Mart
Motor Vehicle Title Specialist
Title/Insurance
Van Nuys, CA, USA
19-23 per hour
Hourly
Full Time
Please review our schedule of benefits located on our application website
LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single storefront in Van Nuys into the largest auto title lender in California.
About The Position
The Title Department ensures that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan.
Job Duties
Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies:
- Follow up with customers and third parties to update and obtain as much information regarding title lien statuses.
- Resolve title-related requests/inquiries/discrepancies for customers, other department members, finance companies and/or the Department of Motor Vehicles.
- Consult with the Legal Department to identify possible recovery or lien reinstatement opportunities on accounts lacking the proper lien status.
- Provide detailed documentation of account and/or lien activity utilizing reports and internal systems.
- Mail documents to customers and third parties.
- Assist with additional duties as needed.
- May require driving to local Department of Motor Vehicles to process lien/title requests, pay fees, or pick up or deliver documents to the DMV.
Job Requirements
We value a strong work ethic, attention to detail, and the ability to handle complexity. Here's what you'll need:
- Ability to communicate clearly, concisely and professionally (both verbally and in writing).
- Proven ability to produce accurate, error-free administrative work.
- Consistent record of precision and reliability in administrative tasks.
- Strong written communication skills for formal and technical audiences.
- Weekends and overtime as needed to meet monthly performance goals.
- Must have at least one year of sales, telemarketing or call center experience.
- Valid driver license, reliable personal vehicle, and valid vehicle insurance.
- Previous experience with California DMV Lien implementation/release process is highly desirable.
- Bilingual in English/Spanish preferred, but not required.
Position Structure And Perks- Visit the RESOURCES section to learn more about the benefits and perks offered at LoanMart.
- This is a full-time, onsite position. Position start time will rotate between 7 a.m., 8 a.m., and 8:30 a.m. on a weekly basis.
- Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
- Well-fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Catered lunches every Wednesday.
- Health matters- We offer top tier medical, dental, vision, plans. Free life insurance and for-purchase supplemental insurance plans are also available.
- 401(k), Employee Assistance Programs.
- Multiple paid time off programs.
Working At LoanMart : Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere, and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.
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