Customer Service Rep Receiving, Shipping, Pkg delivery

Job Description

Customer Service Rep

Daily tasks include, but are not limited to:

• Opening and closing 202 North Dock and Mail center.

• Performing all Doc operations which include Receiving, Scan in/out packages maintaining a chain of custody and deliver packages internally to clients.

• Package and process Shipping both Domestic and Int'l.

• Maintain Coffee inventory on site and fill Coffee orders as required.

• Maintain Coffee supplies in Breakrooms on designated floors that dock is responsible for.

• Serve as back up to our driver that does the Outside run which requires driving a Van and small

box truck and delivering Mail and Packages to surrounding buildings.

• Ability to cross train in all other areas that we operate such as Incoming and Outgoing mail and performing Mail runs and Final sweeps.

• Perform all duties and special requests assigned by the Team Leader and Manager.

• Help resolve customer concerns/issues

• Handle time-sensitive material

• Maintain accuracy of required reports, logs, and measurements

• Ensure adherence to business guidelines, safety & security procedures

Required Qualifications:

• Maintain Chain of Custody when delivering packages.

• Ability to resolve customer concerns/issues

• Ability to communicate both verbally and in writing with customers and company personnel

• High school diploma or equivalent (GED) required

• Ability to effectively work individually or in a team environment

• Excellent Attendance.

• Strong organizational and administrative skills required

• Computer proficiency in email environments, MS Word/Excel

• Lift up to 50 lbs and maintain a safe work environment.

• Ability to adhere to company's policies and procedures

Preferred Qualification:

• Previous Shipping/Receiving experience.

• Previous Driving experience.

"Good people Skills

"Requires limited supervision and is self-motivated.