Service Coordinator

Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Compensation

$17 - $18/hour based on experience + bonus opportunities tied to team performance

Schedule Options: We are currently hiring for the following schedule:

Saturday - Monday: 11:00 AM - 11:00 PM

Please note: Candidates will be asked to select one of the above schedules during the screening process.

Overview

We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customers—ensuring efficient scheduling and a smooth customer experience.

This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.

This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities.

What Success Looks Like (First 90 Days)

Learns systems and scheduling workflows quickly

Manages multiple jobs per day with accuracy

Communicates effectively with technicians and customers

Stays calm under pressure and adapts to changes

Demonstrates strong multitasking and prioritization

Key Responsibilities

Schedule and coordinate technicians across multiple locations

Assign jobs based on urgency, scope, and skill set

Communicate with customers and technicians throughout each job

Adjust schedules in real time for changes and emergencies

Manage jobs from start to finish, sometimes involving multiple technicians

Maintain accurate notes in all databases

Ensure technicians are prepared before arrival

How You’ll Be Measured

Speed and quality of communication

Ability to manage jobs from start to finish

Effective prioritization

Understanding of revenue-driving calls

Reliability and professionalism

What We’re Looking For

Strong communication skills

Ability to multitask in a fast-paced environment

Organized and detail-oriented

Tech-savvy with strong typing skills

Positive, team-first attitude

Great backgrounds include: Customer service, call center, or high-volume coordination

Entry-level candidates welcome with the right mindset.

Work Environment

Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work.

Challenges

Managing schedules across multiple locations

Handling frustrated customers and technicians

Balancing phone and digital communication

Growth

Strong performers can quickly take on more responsibility and grow within the company.

Not a Fit If You

Struggle with multitasking or pressure

Have poor communication skills

Are unreliable or negative

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.