Help Desk Analyst

Infinitek is supporting a rapidly growing organization delivering a large-scale, multi-billion-dollar infrastructure project in Austin. This is a unique opportunity to join at an early stage, where you’ll play a key role in supporting users and helping build IT operations from the ground up. This position is ideal for someone early in their IT career who is eager to learn, highly adaptable, and motivated to grow within a fast-paced, evolving environment. Key Responsibilities Provide hands-on desktop support for end users across the business Troubleshoot hardware, software, and connectivity issues (PCs, laptops, peripherals) Support printers, scanners, and conference room/AV systems Assist with user onboarding and offboarding (account setup, device provisioning) Deliver high-quality, white-glove support to employees, including senior stakeholders Support Microsoft 365 applications and user administration Assist with basic networking issues (Wi-Fi, routers, connectivity) Maintain documentation and ensure timely resolution of support tickets Take ownership of issues and follow through to completion Required Skills & Experience Experience in desktop support or IT support (internship or full-time) Strong troubleshooting skills across Windows environments Experience supporting hardware, printers, and end-user devices Excellent communication skills with a customer-service mindset Experience with Teams and SharePoint Exposure to user onboarding processes Basic networking knowledge (firewalls, routers, Wi-Fi) What We’re Looking For Strong interpersonal and communication skills A proactive, “can-do” attitude with a willingness to learn Ability to work in a fast-paced, changing environment High level of professionalism and attention to detail Self-motivated with strong ownership and accountability Someone looking to build a long-term career in IT #J-18808-Ljbffr