IT Technician

IT TechnicianEndodontic Practice Partners (EPP)Location: Greater Dallas–Fort Worth or Greater Austin, TX (Local Travel Required)Employment Type: Full-TimeAbout UsEndodontic Practice Partners (EPP) is a leading network of endodontic practices dedicated to supporting exceptional patient care through operational, clinical, and technology excellence. Our centralized support teams partner closely with clinicians and staff across multiple locations to ensure practices run efficiently and securely.The OpportunityWe are seeking a hands-on IT Technician to support our endodontic practices in the greater Dallas or greater Austin area. This role is ideal for a customer-focused IT professional who enjoys working in the field, solving technical challenges, and supporting healthcare teams across multiple locations. Travel to local practice sites will be required as IT needs arise.What You’ll DoServe as frontline IT support for onsite and remote users across multiple practice locationsMonitor and manage help desk tickets, ensuring timely resolution and clear communicationTroubleshoot hardware, software, networking, and connectivity issuesInstall, configure, and support desktops, laptops, mobile devices, peripherals, and applicationsSupport Microsoft environments including Windows 11, Active Directory/Azure, Office 365, and Windows ServerAssign users and devices to appropriate groups and permissionsMonitor antivirus and security solutions and resolve related issuesMaintain accurate inventory of hardware, software, and licensesPartner closely with the IT Manager and broader IT team to resolve issues efficientlyProvide excellent customer service to clinicians and staff in a fast-paced healthcare environmentWhat We’re Looking ForHigh school diploma required; college degree preferred1+ years of experience in IT support, help desk, or technical supportStrong troubleshooting skills across hardware, software, and basic networkingExperience with Microsoft technologies (Windows, Active Directory, Office 365)Familiarity with networking equipment (switches, routers, firewalls)Strong communication skills with the ability to explain technical issues clearlySelf-starter who can work independently while collaborating with a remote teamWillingness and ability to travel regularly to local practice locationsHealthcare, dental, or multi-site support experience strongly preferredPreferred (but Not Required)Certifications such as CompTIA A+, Network+, Azure, ITIL, or CCNAExperience supporting multi-location or healthcare environmentsWhat We Offer:Competitive salaryComprehensive health, dental, and vision insuranceOptions for health savings and flexible spending accounts401(k) plan with company matchLife & disability insurancePaid time off and holidaysProfessional development opportunitiesFriendly and supportive work environmentConvenient office location with modern amenitiesWhy Join EPPOpportunity to support healthcare teams making a real impactHands-on, varied work across multiple environmentsCollaborative and supportive IT teamStability and growth within a national healthcare partnershipEndodontic Practice Partners is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.#INDFM #J-18808-Ljbffr