IT Specialist

The Information Technology Specialist is under the direction of the Information Technology Director and evaluates, recommends, acquisitions, and installs hardware and software; coordinates service, installation and maintenance by vendors. The IT Specialist will be a point of contact for vendors, City staff, and others who are experiencing technological issues. Duties, Functions and Responsibilities Supports City staff and departments in the use of personal computers, telecommunication, and network hardware and software; troubleshoots hardware and software problems; installs computer, telecommunication and network hardware and software. Assists in the development and implementation of a comprehensive maintenance program for computers, telecommunication and network systems. Assists in the Coordination of information systems activities including upgrades, network use, shared databases, systems services and maintenance. Assists in the coordination of City information systems applications with outside sources. Maintains accurate records and documentation; prepares reports as required. Maintains an inventory of current and surplus equipment and supplies; disposes of surplus equipment and supplies in accordance with established City policies and procedures. Research, compile and analyze complex data and problems; provide technical and administrative reports; prepare written correspondence as necessary; provide periodic reports on activities; attend departmental, inter‑departmental, project and user group meetings as required. Establish and maintain an effective working relationship with all levels of management, City officials, vendors, other employees, and the public. Performs related work as assigned. Regular attendance is considered an Essential Function for this position. Knowledge, Skills, and Abilities Experience with Windows Server Edition 2016‑2022. Knowledge of computers, telecommunication and network systems and their business applications; trends in information systems technologies relative to City business applications; software applications for business usage; methods, tools and techniques of systems hardware and software evaluation, implementation, documentation, troubleshooting and repair. Knowledge of principles and practices of records management and data storage and retrieval. Knowledge of laws and regulations governing computer systems usage and operation. Skill in installing, maintaining and operating personal and minicomputers, networks and associated software; troubleshooting and determining hardware and software problems. Typical administrative practices and processes associated with local government offices or functions or possess the ability to acquire and put such knowledge into practice. General computer operations, specifically familiarity with Microsoft Office software. Office machines, such as scanners, computers, copier and fax machine; and office practices and procedures. Meet deadlines and perform multiple tasks under pressure. Effectively respond to a stressful or high‑pressure environment. Work in a multi‑task environment. Basic ability to read and requires the basic knowledge of grammar and spelling. Basic mathematics, calculating fees, work hours and completing reports and basic bookkeeping skills. Able to perform multiple tasks efficiently and apply knowledge of procedures to fulfill essential job duties. Ability to organize, prioritize, and carry out office work with minimal supervision. Minimum Qualifications Associate’s Degree in computer science or IT Certification plus 1 year of experience or three (3) years of training and experience that demonstrate the ability to perform the duties. CompTIA A+ certification within six (6) months of employment. CompTIA Security+ certification within the first year of employment. CompTIA Network+ certification within the first year of employment. Preferred Qualifications Experience with INCODE 10. Other Requirements Valid Texas Class C Driver’s License with a satisfactory driving record, as defined by City policy. Supervisory Responsibilities No. Compensation: $27.19‑29.28 per hour Location: City of Manor City Hall 105 E Eggleston St. Manor, TX 78653 Working Hours: Monday – Friday 8:00 AM – 5:00 PM; Hours may vary depending on work demands and business needs. Working Conditions: A portion of work takes place in an outdoor setting in extreme temperatures including heat, cold, and temperature swings and inclement weather. May include flexible hours, including weekends, holidays and some after‑hours work or overtime work in response to emergencies and On‑Call rotation. Stressful situations are inherent to this position. Work may occasionally require travel, including overnight stays, involving training and conducting City business. Physical Requirements: Must possess general manual dexterity to operate computer, office machines, perform filing or other office functions; and reach with hands or arms. Must be able to sit or stand for long periods answering phones, performing keyboarding, computer work and other administrative work. Must be able to move about the office, bend or stoop, crawl in narrow crawl spaces, work in tight/cramp spaces, use step stools and stepladders to store and retrieve items of various sizes, shapes and forms weighing up to 50 pounds. Must be able to discern wire colors and see small text and number labels on wiring and circuitry. Must be able to handle stressful situations. Must possess mental acuity for attention to accuracy and detail. Must see in the normal visual range with or without correction. Must hear in the normal audio range with or without correction. Notes to Candidate: The City of Manor employment application is an official document; incomplete applications will not be considered. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time. Must be able to pass a background investigation and criminal history check. Proof of citizenship and/or eligibility to legally work in the United States. Must submit to and pass a pre‑employment drug test. City of Manor is committed to compliance with the American Disabilities Act & Accommodations Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact the Human Resources Department at View phone number on click.appcast.io. The City of Manor is an Equal Opportunity Employer #J-18808-Ljbffr