IT Help Desk Specialist

About Lion Street: Lion Street, an Integrity company, is based in downtown Austin, Texas. Lion Street provides elite independent life insurance producers access to the financial products, intellectual capital, and specialized resources they need to meet the sophisticated financial planning needs of their high‑net‑worth and corporate clients. Job Summary Great opportunity for a customer service oriented, tech‑savvy individual looking for an entry level Help Desk role in a growing financial services organization. The main objective is to provide knowledgeable, friendly, and responsive end‑user technical support of hardware and software issues via telephone and in‑person resolution. Ideal role for a self‑starter who enjoys helping others and working with technology. Primary Responsibilities Actively monitor and promptly respond to IT support requests from employees and customers during scheduled hours Provide IT support for desktops, laptops, tablets, smartphones and VOIP phones and peripherals Provide support to customers, primarily for email client and internet browser configuration and support of specific company sponsored applications Utilize remote desktop (TeamViewer) to access and resolve IT service items of remote users Resolve OS and applications support items primarily on Windows based PCs; some Apple OS Configure, and support computers and peripherals for internal and external employees Establish, utilize and maintain the IT support ticket tracking solution (Jitbit) Onsite presence during scheduled business hours required No travel Other duties and projects as assigned Primary Skills & Requirements Professional, courteous, friendly demeanor and exceptional customer service skills Excellent working knowledge/experience with Windows and Apple O/S is required Strong familiarity with desktop applications, commonly used applications – MS Outlook, Browsers, and other cloud-based services 1-3 years prior experience in customer facing support role, preferable with technical / help desk services Strong analytical and problem‑solving skills (essential) Strong technical aptitude, attention to detail and follow‑up skills Ability to work in an extremely fast-paced startup environment with varying duties assigned Familiarity with Azure, 365, Egnyte, Hardware, and related services Background Requirements Candidate is required to perform background check including credit and FINRA fingerprinting. Benefits Downtown Austin location Free drinks and snacks Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short‑Term and Long‑Term Disability Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities. #J-18808-Ljbffr