IT Specialist

How Will You Make a Difference? Responsible for all workstation deployment and other hands‑on requests within the local office, including occasional after‑hours work. Manage first and second level escalated end‑user support issues through phone, email, remote and in‑person interaction with all firm users, depending on overall workload and application speciality. Configure, support, and troubleshoot network devices and enterprise‑level applications with support from other IT staff. Implement and integrate new applications/systems with support from other IT staff. Provide conference room support for video‑conferencing and device set‑up assistance to all users and firm locations. Assist with support tickets as a second level escalation point. Deliver special purpose training programmes for new hires, summer associates, and other firm employees as directed. Partner with the Applications and Software Development team, to relay common questions and training needs, to assist in developing training tools to increase system and program usability. Participate in an after‑hours on‑call rotation What Will You Bring to the Table? 3+ years’ experience in MS Windows desktop and MS Office implementation, management, and support; preferably in a large professional services environment. Windows 10/11, A+, and Network+ Certifications. Superior interpersonal skills necessary to establish and maintain client‑focused relationships with partners, attorneys, clients, and staff, in person, via telephone and via email. Ability to communicate technical information to non‑technical personnel. Self‑driving personality with strong time management skills with the ability to prioritise competing demands and adapt to changing requirements with minimal input from management. Demonstrated ability to resolve technical application access or delivery issues with a focus on service delivery, preferably within a highly demanding environment. Demonstrated understanding of LAN/WAN communications concepts and the ability to troubleshoot connectivity problems. Ability to participate in an after‑hours on‑call rotation (1 week every 13 weeks rotation). Ability to work onsite in the Austin office 5 days per week is required. Why Fish? Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement. Award‑winning retirement and profit sharing plans with employer contribution. A family‑friendly atmosphere with back‑up child‑care, as well as health and wellness initiatives. A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement. Our Commitment to Diversity As a firm that serves the world’s greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr