Director of Clinical Services

Overview

Salary: $85,000-$95,000

Schedule: Monday-Friday 9am-5pm/on call

The Director of Clinical Services is responsible for the successful administration and management of the clinical, budgetary and business operations of the residential services and programs assigned. Provide clinical and administrative supervision to all employees who work in the residential services and programs assigned to the Director of Clinical Services.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

Master's Degree

Shift

First Shift

Responsibilities

• Organize staff and staffing functions to provide appropriate and efficient client contact, services and satisfaction.

• Assign and monitor scheduling of staff across programs to ensure efficiency of client contact, program coverage, and budget compliance.

• Manage and streamline administrative processes and requirements in consultation with affiliated senior managers or designees including but not limited to Fiscal Services, Human Resources, Information Services, Housing, and Maintenance functions.

• Manage and administer budget for assigned programs and monitor and improve productivity.

• Provide on site management of clinical and administrative operations of individual programs as assigned.

• Attend and actively participate in all trainings assigned; maintain necessary licensures and certifications (CPR/First Aid, crisis management, MAP).

• Ensure that staff receives appropriate certifications and training to perform duties adequately.

• Provide crisis on-call coverage as assigned.

• Ensure that regular performance evaluations are conducted for all employees in programs as assigned.

• Ensure that the clinical integrity of client programs and services are maintained.

• Maintain constructive and productive internal and external communications with staff, managers, providers, vendors, and funding sources.

• Ensure health and safety of clients and staff through compliance with agency policies, OSHA and other safety standards.

• Ensure all paperwork, reports, trainings are up to date and completed within the Divisions expected timelines.

• Perform physical intervention in the event of a client crisis.

• Attends and actively participates in supervision and staff meetings.

• Ensure that the clinical integrity of client programs and services are maintained.

• Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights policies.

• Adhere to all principles related to the Advocates Way.

• Perform all duties in accordance with the agency’s policies and procedures.

• Strictly implement and follow all agency Performance Standards.

Qualifications

• Current Commonwealth of MA licensure in at least one of the following disciplines plus 5 years supervisory experience: LICSW, LMHC, Rehab Counselor, LADC I, MD, RN, OT, LABA, Psychologist.

• Strongly prefer candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.

• Must be able to perform each essential duty satisfactorily.

• Must have sensitivity to the needs of the population.

• Strong computer knowledge.

• High energy level, superior interpersonal skills and ability to function in a team atmosphere.

• Strong analytical, numerical and reasoning abilities.

• Ability to execute a variety of decision-making models.

• Ability to communicate effectively in writing, and ability to use good judgment.

• Ability to read English and communicate effectively in the primary language of the programs as assigned.

• Must hold a valid drivers’ license. Must have access to an operational and insured vehicle and be willing to use it to transport clients.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.

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Job Locations US-MA-Framingham

Minimum Education Required Master's Degree

Job ID 2026-13329

Organization Advocates

Type Regular Full-Time

Number of Hours Per Week 40

Business Unit BH Residential