Front Desk Receptionist - Clinical Office

Job Description

Job Description

Be the First Face Our Patients See

Sadler Health Center is hiring a Front Desk Receptionist to serve as the welcoming first point of contact for patients and visitors at our community health center. In this role, you will play a vital part in delivering an exceptional patient experience — from check-in through check-out — while keeping our front office running smoothly and efficiently. If you are organized, compassionate, and thrive in a fast-paced clinical office environment, we want to meet you.

• Greet patients, interpreters, and visitors warmly in person and by phone; respond to inquiries and provide accurate information about schedules and services.
• Manage patient check-in and check-out, including verifying and updating demographic information in the electronic health record (EHR) system.
• Schedule appointments and maintain the daily appointment schedule in accordance with office scheduling policies.
• Verify insurance eligibility, collect co-pays and balances, and reconcile all charges and payments by end of day.
• Assist patients with sliding fee scale applications and income verification in compliance with FQHC guidelines.
• Coordinate patient flow by communicating with clinical staff about walk-ins, cancellations, and delays.
• Review schedules throughout the day to ensure accuracy and appointment status is up to date in the EHR.
• Assist with medical records scanning, prescription routing, and patient recall documentation.
• Maintain a neat, organized reception area and adequate inventory of office forms and supplies.
• Open and close the clinic’s reception area and support daily front office operations.
• Handle all patient information in accordance with HIPAA privacy guidelines.

• High school diploma or equivalent required; post-secondary coursework in healthcare, medical assisting, or office administration preferred.
• At least 1 year of customer service experience working with the public, plus 6 months of experience in a medical, dental, or healthcare setting (or equivalent combination of education and experience).
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort with electronic health records systems
• Basic knowledge of electronic health record systems preferred
• Strong organizational skills with the ability to manage multiple tasks accurately in a high-volume environment.
• Professional, calm, and patient-centered communication style with individuals of diverse cultural and socioeconomic backgrounds.
• Basic math skills for payment collection and cash handling.
• Ability to work an eight (8) hour schedule between 8 am to 6 pm – with the flexibility to alternate scheduled to meet business needs
• Ability to travel between SHCC locations as needed
• Bilingual strongly preferred.

Pay for this role ranges between $18-20/hr based on experience

Sadler Health Center is a Federally Qualified Health Center (FQHC) providing accessible, high-quality primary care to patients in Cumberland County and surrounding communities regardless of their ability to pay. Every member of our team — clinical and non-clinical alike — contributes directly to that mission.

• Medical, dental, and vision insurance with employer contribution.
• Paid Time Off and paid holidays.
• 403(b) retirement plan with employer match.
• Stable, community-rooted organization with a mission you can be proud of.

Sadler Health Center is an Equal Opportunity Employer.