Product Support Engineer — Incident Response & API Support
Gotransverse
Gotransverse is seeking a Product Support Engineer based in Austin, Texas, to lead the investigation and resolution of complex production issues across the GT platform. This role requires strong technical expertise in Java and SQL, as well as excellent collaboration skills. As a Product Support Engineer, you will coordinate cross-team responses during significant incidents and conduct root cause analyses to improve system stability. Offering a hybrid work model, Gotransverse emphasizes both remote work options and in-person collaboration in the downtown Austin office. #J-18808-Ljbffr Gotransverse
- ...正橡扯 is looking for a Technical Support Engineer in Austin to join our Integration Success Team. Your primary responsibility will be to assist partners with their API integrations, providing rapid and... ...skills to manage complex incidents. This role requires collaboration...Suggested
- ...Comprehensive health benefits to support your physical and... .... About The Role The Product Support Engineer leads investigation and... ...coordinate cross-team response during Sev1/Sev2 production incidents. Use trace analysis,... ...technical support for complex API integrations as needed....SuggestedWork at officeRemote workFlexible hours2 days per week3 days per week
- ...Description Technical Support Engineers ensure that our Wise... ..., highly effective response when issues arise. Whether... ...the behavior of an API or acting as the first... ...responder for a major system incident, you are the technical... ...in Wise API and SWIFT products. You will...SuggestedH1bRelocationWeekend work
$108k - $148.5k
...Austin, TX, Santa Clara, CA Key Responsibilities Develop new procedures and... ...(BKMs) to service new products. Contribute to the FMECA process... ...Solve issues, or work with Engineering to address issues identified... ...PSEs) and Technical Product Support (TPS) assigned to customers...SuggestedFull timeRelocation$100k - $150k
...the all-in-one B2B post-sales support platform powered by... ...makers of Devin), Modal Labs, and Incident.io run their support and customer... ...ll be dogfooding the support product everyday and you'll be turned... ...Work closely with product and engineering to fix bugs and troubleshoot...SuggestedWork at officeRelocation- ...About the job Production Support Engineer At CrowdHealth, we're building something... ...portals, or backend APIs, and you will coordinate production... ...and engineering teams. Responsibilities Investigate, triage, and... ...monitoring, testing, and incident documentation to prevent repeat...
$110.5k - $152k
Applied Materials is seeking a Full-Time Technical Support Engineer in Austin, Texas, responsible for providing comprehensive technical support to ensure optimal equipment performance. You'll act as the key liaison between customers and our internal teams, managing system...Full time- ...Job Title: Technical Support Engineer Location: Austin, Texas Job... ...credential management solutions. Responsibilities Manage incidents to meet SLA requirements,... ...related to HID Global products and services. Provide... ...or TLS. Experience with API integration, Postman, and...Flexible hours
- ...Technical Support Engineer Location: Austin, Texas Job ID:... ...Engineer, you will be responsible for analyzing and resolving... ...managing major incidents, and ensuring transparent... ...to HID Global products and services. Providing... ...valued. Experience with API integration, Postman,...Shift work
$130k - $195k
...re hiring a Technical Support Engineer to lead our customer... ...helping teams debug production LLM applications and... ...modern AI platforms. Key Responsibilities Be the go-to... ...mortems for critical incidents and feed learnings back... ...troubleshooting skills across APIs, SDKs, distributed...Remote work- Operations Engineer, Retail Store Operations & Support - Retail & Marcom Engineering... ...don’t just build products — we revolutionize... ...for you. Responsibilities Build and extend GenAI... ...automation that scale incident detection, triage,... ...systems, APIs, and microservices...Work experience placementWorldwideWeekend work
$80.9k - $150.3k
...Salesforce. The Signature Support Engineer (Technical) is a... ...expert and is responsible for Salesforce.com’s... ...groups/areas of the product/platform for the most... ...with salesforce.com APIs, Apex, Visualforce and... ...practices associated to incident prediction and prevention...Worldwide- Expedia Group in Austin is seeking a Software Technical Specialist, API Support to help partners connect, troubleshoot, and grow on Expedia... ...emphasizes mentoring, documentation, and coordinating with product and development teams to deliver timely resolutions. #J-18808...
- ...Description Technical Support Engineers ensure that our partners... ...a rapid and effective response when issues arise;... ...about the behaviour of an API or webhook, to acting... ...responder for a major incident. The team are experts... ...in Wise API and SWIFT products and capabilities, and...Weekend work
- ...traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. What You’ll Do Configure, validate, and support the Investor Solution to ensure a seamless advisor experience. Develop standard operating procedures, support playbooks, and key...
- ...to develop new procedures and Best Known Methods for new products. The role involves working closely with various teams, including Engineering and Manufacturing, to ensure successful product service and support. Qualified candidates will demonstrate problem-solving skills...Full timeRelocation
- Kestra Financial is seeking a Technical Support Specialist in Austin, Texas. In this role, you'll configure and support the Investor Solution, focusing on providing exceptional service to advisors through calls and emails. Candidates should have a Bachelor's degree and...
- ...Global in Austin, TX is seeking a Technical Support Engineer to analyze and resolve technical cases, manage SLA-backed incidents, and maintain timely updates for customers and... ...work with senior staff to diagnose complex product issues, contribute to major incident...
- ...please visit . Job Title: Technical Customer Support Engineer Responsibilities Support Driivz customers issues/queries/incidents (B2B) per SLA. Adapt to frequent context... ...Technical Support Engineer. Proven experience in production environments (preferred cloud-based — AWS,...Full time
$35 - $50 per hour
...company built on innovative products, ambitious goals, and... ...your career. As a Technical Support Engineer on our Premium Support team... ...: Austin or New York City. RESPONSIBILITIES Serve as a primary point of... ...product(s), integrations, and APIs. Maintain a customer-first...Hourly payFull timeRemote workWork from homeFlexible hours- ...consultancy based in Austin, Texas is looking for candidates with mid-senior level experience to provide end-user support for PHP applications. The role involves incident analysis, monitoring ticket triage, and ensuring SLA compliance in a friendly work environment. Candidates...Contract work
- Navan is seeking a Technical Lead for Incident Response in Austin, Texas. You will drive the containment and remediation of security threats... ...over 5 years of experience in Incident Response or Security Engineering, with strong knowledge of the MITRE ATT&CK framework and...
- ...seeking an experienced Customer Support Engineer (CSE) to serve as the... ...customer‑focused mindset. Responsibilities Act as the primary communication... ...-conformances and suspect product Verify suspect material... ...accurate records in the Incident Reporting System (IRS) Conduct...
- Sr. Technical Support Engineer- L4 (IBM i) Responsible for the implementation of customer projects for systems... ...to allow a smooth transition into production/live. Core Responsibilities Own... ...analysis, operational governance, major incident, and service management capability...
$106.61k - $284.28k
...as a Sr. Manager, Frontline Support Engineering to lead our organization’s... ...team. The Senior Manager is responsible for leading and scaling a... ...communications. Own the P1/P2 incident response process, driving... ...bottlenecks before they impact production. Team Management &...Hourly payFull timeTemporary workWork experience placementLocal area$108k - $148.5k
...global leader in materials engineering solutions used to produce virtually... ...You'll benefit from a supportive work culture that... ...a critical role in guiding products through their entire lifecycle... ...Anneal and Implant. Role Responsibilities: Provide high-visibility...Full timeRelocation- ...Job Description Technical Support Engineer Remote ABOUT THE ROLE:... ...HiddenLayer AISec Platform and products. We're looking for a... ...internal teams. This role is responsible for deep technical troubleshooting... ...Troubleshoot across APIs, integrations, logs, and infrastructure...Remote workHome officeFlexible hours
$60k - $90k
...Job Description As a Technical Support Engineer (Integrations), you will unblock... ...and beyond. You’ll leverage deep product knowledge across prebuilt and custom APIs to troubleshoot issues to... ...analyzing resumes, or assessing responses and identifying potential inconsistencies...Work at office3 days per week$80k - $95k
...web frameworks) ~ Backend API development experience using... ...Computer Science, Software Engineering, Information Systems, Business... ...Life at Sogeti - Sogeti supports all aspects of your well-being... ...description of the Duties, Responsibilities and Qualifications required...Full timeLocal areaFlexible hours- ...modern developer tools and APIs that make it easy for... ...securely scale their products to large organizations... ...Pipes & Vault team is responsible for building products... ...reimagines how our support teams gets customer insights... ...new developer tools. Engineers on this team care...Remote work
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