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Product Support Engineer — Incident Response & API Support

Gotransverse

Gotransverse is seeking a Product Support Engineer based in Austin, Texas, to lead the investigation and resolution of complex production issues across the GT platform. This role requires strong technical expertise in Java and SQL, as well as excellent collaboration skills. As a Product Support Engineer, you will coordinate cross-team responses during significant incidents and conduct root cause analyses to improve system stability. Offering a hybrid work model, Gotransverse emphasizes both remote work options and in-person collaboration in the downtown Austin office. #J-18808-Ljbffr Gotransverse

Vacancy posted 2 days ago
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