Medical Front Desk Receptionist / Admin

Job Description

Job Description

Job description:

As the medical desk front desk receptionist for Positive Reset Manalapan, you are the critical first point of contact for our community finding healing. We are looking for a reliable and highly compassionate and efficient individual who understands that administrative accuracy and emotional intelligence are equally important. Your role is to curate a seamless, welcoming, and trust-based experience for every client from their very first call, while ensuring our clinic’s day-to-day operations are precise and supportive.

Key Responsibilities: Full-Time Front Desk & Patient Coordination

• Serve as the professional, compassionate face of #PositiveResetManalapan , greeting all patients, families, and visitors with genuine care.
• Efficiently manage high-volume calls, emails, and clinic communications. Own the central scheduling system, proactively managing staff and patient schedules to ensure maximum efficiency and proper appointment coverage.
• Lead the new patient intake process, managing EMR registration, intake paperwork (digitally), and ensuring flawless documentation in our Electronic Medical Record (EMR) System.
• Collaborate effectively with our billing team to process payments, manage invoices, and handle front-desk insurance verification and billing inquiries with precision.
• Act as the primary administrative point of connection between the front desk, the clinical team, and clinic leadership to enhance overall client satisfaction.
• Coordinate day-to-day clinic workflow and support special projects, staff onboarding, and internal communications as assigned.

Schedule & Hours: 

This is a permanent, full-time salaried position structured specifically to anchor our highest-volume premium clinic hours:

• Monday through Thursday, and Saturday
• Note: As a core operational leader, maintaining consistent attendance and shifts is a non-negotiable requirement of this role.

Qualifications:

• Minimum 2 years of experience in medical office administration or client care coordination (specific experience in a mental health or behavioral health setting is highly preferred).
• High school diploma or equivalent is required; relevant certifications (e.g., Medical Office Management) are a plus.
• Advanced proficiency with Medical Scheduling Software and Electronic Medical Record (EMR) Systems. 
• Deep understanding of and strict adherence to HIPAA regulations and the ability to manage highly sensitive patient information with absolute professionalism and confidentiality.
• Exceptional organizational skills and an obsessive attention to detail, with a focus on accurate data entry and record maintenance.
• Demonstrated ability to manage high-volume administrative tasks, multiple clinic communications, and complex scheduling with calm efficiency.
• Strong verbal and written communication abilities, suitable for interfacing directly with patients, clinicians, and practice leadership.

Our offerings may include:

• Competitive earnings with growth opportunities within the first year
• Full benefits (healthcare allowance, company dental and vision insurance)
• Paid Vacation and Holidays - all part of the great package!
• Opportunities for growth
• We respect your expertise. You are given true ownership of your daily front-office workflow