Customer Sales Associate

Customer Sales Associate Where Is The Work On‑Site (5 days) What's In It For You Step into the role of Customer Sales Associate and become the trusted advisor that customers rely on when they visit our Trane Supply stores. You will assist customers with their needs, from resolving parts or equipment issues to delivering high‑quality parts and solutions on time. To excel, you will need a solid understanding of our product offerings, consistently meet sales goals, and possess exceptional problem‑solving skills. Taking ownership of the order management process is crucial to ensuring smooth transactions and customer satisfaction. What You Will Do Provide support to customers and find the best method to resolve problems to ensure customer satisfaction. Partner with customers to grow sales by identifying related products or add‑on extensions. Process customer orders and respond to inquiries or complaints regarding parts and supply offerings, offering solutions to ensure customer satisfaction and future sales. Keep current on knowledge of Trane products, offerings, and promotions to provide a premier customer experience and drive sales. Interact with customers both on the phone and in person. Execute quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure timely delivery—entering quotes and invoices and following through on fulfillment. Assist with warehouse/inventory management work as needed. Show flexibility to work overtime and weekends as required. What You Will Bring H.S. Diploma or General Education Degree (GED). Inside sales, retail, or related experience. Experience in a fast‑paced, customer‑focused environment with a focus on customer service, continuous improvement, and safety. Proven experience in building customer relationships and maintaining professional customer service even in challenging situations. Compensation Annual Base Salary Range: $50,800.00 – $102,690.00 Compensation Type: Exception Hourly Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. The actual compensation will depend on these factors. Benefits may vary by region, business alignment, union involvement, and employee status. Benefits Benefits kick in on Day One for you and your family, including health insurance and holistic wellness programs. Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution). Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs, tuition assistance, and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations. Safety Sensitive Role Yes. Safety Sensitive roles may require that you pass additional drug screening. Equal Opportunity Employer We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. #J-18808-Ljbffr