Warehouse Customer Pickup / Loadout

About Nellis Auction Nellis Auction is one of the fastest‑growing online auction companies in the U.S., connecting customers with thousands of quality items every week. Our Customer Pickup team is the face of that experience – the first smile a customer sees when they arrive and the last impression we leave when they drive away with their items. If you’re a people person who also thrives in a fast‑paced warehouse environment, this role is for you. Schedule Multiple shifts available across weekdays and weekends. Hours range from 4:30 AM to 6:00 PM, offering flexibility for a wide range of lifestyles and commitments. About the Role As a Warehouse Customer Pickup Associate, you sit at the intersection of customer experience and warehouse operations. You are the frontline outdoor representative of Nellis Auction – greeting customers, resolving concerns, managing appointments, verifying orders, and loading out purchases safely and efficiently. Every customer interaction is an opportunity to reflect our core values: Trust, Results, Transparency, Pride, and Fun. Responsibilities Greet every customer with professionalism and a positive attitude, schedule and manage pickup appointments as needed, process refunds, and resolve customer concerns quickly and courteously. Load customer‑purchased merchandise into vehicles, verify outgoing orders for accuracy before release, use handheld scanners or mobile devices to locate and confirm inventory, maintain organized merchandise racks and consolidation areas, and communicate closely with the broader Customer Experience team to ensure timely, smooth pickups. Assist with additional warehouse duties as directed by management, follow all company procedures and safety guidelines, and operate warehouse equipment safely and effectively. Demonstrate Nellis Auction’s core values in every customer and team interaction, maintain daily performance goals, and bring a dependable, solutions‑first attitude to every shift. What You’ll Thrive In Lead with a customer‑first mindset in every situation. Stay calm and professional when resolving complaints or unexpected issues. Move with urgency in a fast‑paced environment without sacrificing accuracy or friendliness. Communicate clearly with both customers and teammates. Show up consistently and take ownership of your performance goals. Bring energy and pride to the work you do every day. Requirements One or more years of warehouse or customer‑facing work. One or more years of customer service experience is preferred. Strong communication skills and a genuinely positive attitude are essential. Candidates must be self‑motivated, detail‑oriented, and dependable with excellent punctuality and attendance. Basic computer and data entry skills are required. Comfort working in varying weather conditions, both indoors and outdoors, is necessary. Bilingual candidates are strongly encouraged to apply. Physical Requirements This is an active, on‑your‑feet role performed both indoors and outdoors. Associates must be able to lift, carry, and load items weighing up to 50 lbs regularly, and assist with team lifts for heavier items. The role requires standing and walking for shifts of 10 to 11 hours, along with regular bending, squatting, reaching, and pulling. Associates must be comfortable working in seasonal temperature extremes and must possess the vision capabilities necessary for order verification and safe loading, including close, distance, color, and peripheral vision, as well as depth perception. Benefits Competitive pay with real career growth opportunities. Paid time off, sick pay, and holiday pay. Paid parental leave. Comprehensive medical, dental, and vision coverage. 401(k) plan with a 4% company match after one year of employment. Compensation USD 18.00 per hour, bonus eligible. #J-18808-Ljbffr Nellis Auction