Universal Banker II

Ameris Bank is a purpose-driven company dedicated to bringing financial peace of mind to communities. We serve customers across the Southeast, Mid-Atlantic and nationwide through our extensive digital and mobile offerings. Responsible for serving as a consultant to customers by conducting financial profiles, identifying needs, and cross‑selling opportunities. Seek to attract, expand, and retain customer relationships and contribute to the financial growth of the banking center. This position serves as both a Teller and Personal Banker. Essential Functions, Duties, and Responsibilities Establish, expand, and retain high‑value consumer and business client relationships to drive the banking center’s financial growth. Proactively communicate with current and prospective clients to educate, resolve issues, develop loyalty, and solicit feedback to improve performance. Apply need‑based sales techniques and conduct financial profiles to attract and retain clients by identifying suitable products and services. Maintain working knowledge of banking products and promotions. Open new accounts and service existing accounts. Accountable for achieving defined sales and service goals. Make recommendations to supervisors concerning budgetary needs and client experience improvements. Understand root causes of customer service issues and implement resolutions, escalating to supervisors for complex matters. Conduct onboarding activities for new clients. Provide backup support to other branches and employees as needed. Work the teller line, operating the teller drawer, performing advanced teller functions, researching cash discrepancies, and handling complex transactions. Perform accurate daily transactions, balance each day, verify cash totals, and scan proof work to remote capture. Provide assistance, training, and mentorship to colleagues. Practice ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty. Required Knowledge, Skills and Competencies Highly motivated team‑player who develops collaborative relationships. Strong written and verbal communication skills. Intermediate PC proficiency. Intermediate proficiency with Google Docs and Microsoft Office products. Industry and Work Experience 2+ years of customer service experience required. 1+ year of cash handling or retail banking experience required. Cross‑selling experience preferred. Academic High school diploma or GED required. Bachelor’s degree in business or related field preferred. Benefits Available to Employees Medical, Dental and Vision Insurance Ameris Bank covers a major portion of healthcare costs. Eligibility begins the first of the month following 30 days of employment. Life Insurance provided at no additional cost Accidental Death & Dismemberment Coverage Long‑Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan – 50% match on first 8% of contributions Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work – entertainment discounts for employees AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers' Checks and Cashier's Checks Discount on Mortgage Origination Fee Free Online Banking and Unlimited Online Bill Payment Employee Banking Perks Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr