Shift Leader - Emergency - Hope Advanced Veterinary Center

Job Description

Job Description

Hope Advanced Veterinary Center is currently seeking a Shift Leader - Veterinary Emergency to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview :

The Emergency Shift Leader is a working supervisor who performs the duties of medical technical staff (e.g., technicians and assistants). Expedite the care and efficiency of the department. In charge of patient care standards for the department. Must lead the team by example by demonstrating organizational skills, following company policies, and maintaining a professional attitude.

Essential Functions:

• Addresses concerns of staff and doctors while on duty and responds appropriately or directs concerns to the department manager or hospital manager if needed
• Manages schedule/staffing during shift (receives and documents late or call out calls, sends staff home when appropriate, calls in additional staff when needed).
• Up to date on and trains, if needed, all appropriate training, procedural, and protocol guidelines for the team and ensures staff compliance during shift.
• Verbal discussions with staff for issues concerning procedure and/or protocol of the daily job functions
• Corrects and/or praises staff on duty for performance during shift
• Administrative duties as delegated by the Emergency Department Supervisor.
• Utilization of staff to ensure efficient patient care and flow.
• Interdepartmental liaison while on shift.
• Ensure the safety of staff and patients and follow the hospital safety guidelines during an emergency.
• Address client concerns when staff members feel uncomfortable or unable to alleviate them.
• Troubleshoot equipment as needed and keep the facility manager and department manager apprised.
• Ensure charges are entered promptly and correctly throughout the shift to allow clients to receive proper financial updates.
• Monitor inpatient invoices and help determine if additional care plans are needed.
• The beginning shift assessment of treatment sheets will include up-to-date documentation of current instrumentation and verifying that all treatments match the doctor's orders.
• Ensure staff is completing all end-of-shift duties before leaving and downtime tasks as able during shift.

Competencies:

• Leadership skills
• Time management
• Organization skills
• Interpersonal skills
• Multi-tasking and setting priorities
• Empathy
• Advanced Technical Skill
• Communication Skills

Qualifications:

• High School Diploma or the equivalent.
• Licensed Veterinary Technician with good standings in the state of Virginia
• At least one year of employment at Hope Advanced Veterinary Center, preferably in the ER department.
• Applicants must be 18 years of age or older to be considered for this position.

Position Knowledge and Skill Requirements:

• High level of competence in the complete range of veterinary technician skills
• Working in a team environment
• Customer Service
• Attention to detail
• Verbal and written communication skills
• Supervisory skills, including performance management, feedback, and communications
• Staff scheduling skills
• Professionalism and ability to properly handle confidential information
• Complete 12 continuing education hours with at least 1 being in leadership development yearly.
• Recover CPR certified

Scheduling Supervisor Essential Functions:

• Ensure all shifts are appropriately and evenly scheduled at least one month in advance.
• Input schedule into Dayforce and Homebase in a timely fashion.
• Approve PTO requests and ensure PTO is entered correctly.
• Monitor timesheets for missed punches and correct the oversight.

Additional Information:

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Pay Range

$27—$39.83 USD

At PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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