Retail Pharmacy Manager - Central Fulfillment and Mail Order

Retail Pharmacy Manager - Central Fulfillment and Mail Order

Join our growing Retail Pharmacy team! This is a full time position and will be located at our Southlake campus in Lenexa, Kansas, with a Monday - Friday schedule and no on call or weekend commitments. As the Operations Manager, this role will oversee our central fill and home delivery pharmacy operations for six retail pharmacies, ensuring high-volume prescription fulfillment, exceptional accuracy, efficiency, and a seamless experience for patients receiving medications at home. This position will be instrumental in evolving processes and championing new automation and technology to improve service delivery. This role provides leadership for high-volume central fill and home delivery services, with a strong focus on operational excellence, automation, and continuous process improvement. Direct reports will include Supervisors responsible for a large team of Pharmacists and Technician staff. The ideal candidate will be a hands-on leader who enjoys optimizing workflows, implementing new technologies, and developing high-performing pharmacy teams while ensuring safe, accurate, and efficient medication delivery for patients.

Responsibilities and Essential Job Functions

• Provides effective leadership to the Department of Pharmacy through the direct management of pharmacy employees and daily operations.
• Identifies opportunities and needs for new or enhanced pharmacy services to support the mission of the organization and leads organizational and departmental performance improvement efforts to strengthen existing systems, processes, policies and procedures by introducing new ideas that lead to improved pharmaceutical care in clinical areas and in the pharmacy department as a whole.
• Serves as an ambassador of the organization's vision and goals and the Pharmacy Department's role in achieving those by expressing ideas clearly and effectively (gaining agreement and/or understanding), adjusting language, terminology and style to the characteristics and needs of the audience as well as the venue for the communication.
• Demonstrates excellence in personnel management by identifying strengths of team members and assisting employees in leveraging those strengths in their work.
• Applies the appropriate financial concepts and tools to analyze situations and make financial decisions that support the achievement of short and longer-term departmental objectives.
• Demonstrates personal effectiveness in leading the unit/team towards its goals and inspires a spirit of intra-team and inter-team cooperation.
• Participates in projects resulting in contributions to pharmacy department, external publication and/or poster presentation for a local, regional, or national pharmacy association meeting.
• Supports pharmacy residency programs, clerkship students and interns by precepting organized rotation including providing timely and constructive feedback, participating in training and orientation, mentoring, and collaborating on presentations and projects.
• Maintains focus on all key stakeholders and supports the unit/team ability to deliver on all valid stakeholder expectations.
• Assures compliance with all applicable local, state and federal regulations and JCAHO standards relative to the acquisition, storage, handling, and dispensing of pharmaceuticals and the provision of pharmaceutical care.
• Identifies personal professional development needs and maintains a plan for continued growth.
• If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions. Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects. If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• Bachelor of Science in Pharmacy OR
• Pharmacy Doctorate in Pharmacy
• Completion of an ASHP accredited PGY-1 and PGY-2 Pharmacy Residency Program
  OR
• Completion of an ASHP accredited PGY-1 Pharmacy Residency Program and "3" years of practice experience in area of focus OR
• Completion of an ASHP accredited PGY-1 and PGY-2 Pharmacy Administration Residency Program OR
• 5 or more years of practice experience in area of focus in lieu of residency AND
• 2 or more years formal leadership role OR
• ASHP accredited PGY-1 and PGY-2 Pharmacy Administration Residency Program

Preferred Education and Experience

• Master's Degree Pharmacy, Health Administration or Business Administration

Required Licensure and Certification

• Licensed Pharmacist - State Board of Pharmacy Pharmacist licensure in state of primary practice site within 120 Days
• Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io.
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.