Quality Assurance Representative

Employment Type : Full Time
Benefits: Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matching
Voluntary Benefits: Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet Insurance
Department: Quality Assurance

Job Summary :

The position requires the candidate to have exceptional customer service skills, high mechanical aptitude, and the ability to learn how to assist in remote troubleshooting and repair of aviation fueling equipment. This position is based in Ann Arbor, Michigan and requires both inside office as well as outside hands on work. This position does require out-of-town travel of 30 to 60% with company paid expenses.
Duties/Responsibilities :

• Answering and troubleshooting Quality Assurance and Technical service calls
• Reading electrical and hydraulic schematics to diagnose refueler trucks
• Flow test refueler trucks
• Travel required (scheduled and emergency) to FBO locations, Terminals, Suppliers
• Must be able to drive and fly without restrictions
• Working outdoors when needed for extended periods of time

Required Skills/Abilities:

• 12V wiring knowledge needed
• Aptitude to learn how to interpret electrical, pneumatic and hydraulic schematics
• Be able to physically climb ladders and vessels of various shapes and sizes
• Valid driver's license
• Comfortable in a shop or office environment
• Self-starter, highly motivated
• Have the ability to communicate effectively with supervisors and other staff members
• Have exceptional customer service and communication skills both by phone and in person
• High mechanical aptitude in Automotive and Heavy Truck repair with the ability to train and teach
• Ability to write reports and proficient computer skills in Microsoft Office
• Ability to work in a fast paced environment and complete assignments within deadlines
• Experience in operations & maintenance of aviation refueling equipment and aviation fuel handling practices would be a plus

Education and Experience :

• Associates or Bachelor's degree in a technical discipline is preferred, not required
• High school diploma or equivalent and a minimum of three years of aircraft refueler or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position
• Heavy truck mechanics, auto mechanics, ground support mechanics, aviation line service personnel and managers are encouraged to apply, as this is a "Hands On" position that includes on the job training

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.