Order Allocation & Open Order Coordinator

Order Allocation & Open Order Coordinator

Position Type: Full-Time / Onsite

Salary Range: $75,000–$90,000

Job Department: Soft Home Division/ Pillows

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Order Allocation & Open Order Coordinator will be responsible for managing inventory allocation, tracking open orders, and coordinating with internal teams and warehouses to ensure timely and accurate order fulfillment.

• Allocate available inventory to customer orders using AIMS.
• Manage open orders, including reviewing inventory availability, delivery dates, and order status.
• Coordinate with warehouses to confirm inventory availability and shipment status.
• Identify shortages, delays, and allocation issues, and work with the appropriate teams to resolve them.
• Work with sales teams to understand customer priorities and shipping requirements.
• Coordinate with purchasing to track incoming inventory and update expected delivery dates.
• Maintain accurate order records and prepare allocation and open order reports.
• Communicate order changes, shipment updates, and potential fulfillment issues to the appropriate teams.
• Perform related duties as assigned

COMPETENCIES

• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to multitask, prioritize responsibilities, and manage competing deadlines.
• Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Experience with AIMS or similar inventory and order management systems preferred.
• Strong analytical and problem-solving skills to identify and resolve order discrepancies.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with sales, purchasing, and warehouse teams.
• Strong follow-through and ability to work in a fast-paced environment.
• Understanding of wholesale operations, inventory allocation, and order fulfillment processes.

EDUCATION AND EXPERIENCE

4+ years of experience in order allocation, open order management, inventory control, or wholesale operations preferred.