Program Administrator

The Program Administrator (PA) plays a key role in ensuring smooth program execution by combining analytical, organizational, and collaborative responsibilities. The PA supports the manufacturing journey from logistics and customer interaction to data analysis and process improvement. Duties and Responsibilities Manage and maintain program documentation, ensuring accuracy, accessibility, and resolution of discrepancies while proposing workflow improvements. Oversee customer Purchase Orders (POs) and Return Material Authorizations (RMAs), ensuring alignment, tracking discrepancies, and preparing Accounts Receivable (AR) statements with financial insights. Track and manage program timelines and milestones, coordinating with production teams and customers to align schedules and resolve conflicts. Monitor and coordinate order processing and shipping logistics, providing recommendations for supply chain improvements. Serve as primary customer contact, delivering updates, resolving queries, and fostering strong relationships with stakeholders. Prepare status reports combining milestone tracking, performance metrics, and financial insights, analyzing data to propose solutions and drive improvements. Address production or logistical challenges, coordinating cross-functional teams to resolve issues and escalating critical items as needed. Contribute to process improvement initiatives, document best practices, implement corrective actions, and mentor team members. Perform other duties and responsibilities as assigned. Qualifications Associate degree or related experience. Accumulated 3+ years of hands‑on experience in an Operations, Customer Service, or Administration role. Experience with Enterprise Resource Planning Systems such as Oracle is desired. Highly organized with strong ability to manage complex schedules, track deliverables, and maintain documentation accuracy. Effective and professional verbal and written English communication skills for collaborating with cross-functional teams and customers. Advanced proficiency in Oracle and Rapid Response (or equivalent ERP) or similar systems is preferred. Intermediate to advanced user of MS Office, including medium-advanced Excel (pivot tables, data analysis) and PowerPoint. Attention to detail and ability to identify patterns in data and provide actionable recommendations for process improvements. Demonstrated understanding of electronics manufacturing processes, terms, and technologies (e.g., printed circuit board assembly, component sourcing) is preferred. Solid understanding of supply chain management, logistics, or procurement processes is preferred. Compensation and Benefits In compliance with pay transparency requirements, the anticipated starting pay for new hires is between $50,000 and $59,000 annually. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked. Creation Technologies is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Creation Technologies International Inc