Senior Operations Manager

Senior Operations ManagerThe Senior Operations Manager will oversee the operational systems and administrative processes that support the organization's programs and strategic initiatives. This highly cross-functional role will partner with senior leadership to improve processes, coordinate priorities, and strengthen organizational efficiency and accountability.Responsibilities:Oversee day-to-day operations, workflows, administrative processes, and internal systems.Develop and improve procedures and processes that increase efficiency and accountability.Coordinate cross-functional initiatives across finance, grants, HR, technology, marketing, investment, and program teams.Support budgeting, financial administration, forecasting, and reporting.Manage grant and contract administration, including budgets, reporting, compliance, and deadlines.Oversee operational processes supporting programs, clients, and external partners.Maintain data quality and reporting across CRM and other organizational systems.Coordinate HR, technology, vendor, and consultant relationships.Develop management reports, tracking tools, and dashboards.Partner with leadership on organizational planning, special projects, and strategic initiatives.Qualifications:Bachelor's degree in Business, Operations, Finance, Public Administration, or a related field.7+ years of experience in operations, administration, program management, finance administration, grant management, or a related function.Strong project management, organizational, analytical, and problem-solving skills.Experience managing multiple priorities, stakeholders, vendors, and administrative processes.Experience with budgets, grants, contracts, HR processes, technology systems, and reporting.Strong Microsoft Office skills, particularly Excel, and experience with CRM or data management systems.Excellent communication skills and ability to work effectively across an organization.Strong judgment, discretion, and ability to manage confidential information.Nonprofit, entrepreneurial, economic development, or startup experience preferred.Compensation: $120,000 - $150,000 base salaryLocation: Hybrid in Buffalo, NYCODE: IND123