Software Quality Assurance Analyst

Job Description

Job Description

We are looking for a Software Quality Assurance Analyst to support application quality initiatives for a service-focused organization in Westlake, Ohio. This role centers on backend and database validation, requiring someone who can investigate issues thoroughly, work independently, and collaborate effectively with cross-functional teams. The ideal candidate brings strong manual testing expertise, a disciplined approach to prioritization, and the flexibility to succeed in a fast-moving environment.

Responsibilities:
• Design and carry out manual test activities for software applications, with particular emphasis on validating backend processes and database accuracy.
• Create, run, and refine complex SQL queries to verify data integrity, trace defects, and confirm expected system behavior.
• Document test scenarios, findings, and defect details clearly so development and business teams can resolve issues efficiently.
• Partner with stakeholders across technical and non-technical groups to clarify requirements, address ambiguities, and support shared delivery goals.
• Manage multiple testing assignments at once while maintaining accuracy, meeting deadlines, and adjusting to shifting priorities.
• Analyze unexpected system behavior, identify root causes, and recommend practical solutions that improve product quality.
• Contribute to quality efforts throughout the software development lifecycle, including work within Agile-based delivery environments.
• Support testing for applications and platforms associated with technologies such as Selenium, Zendesk, and Microsoft-based development environments when applicable.• At least 2 years of experience in software quality assurance, including hands-on manual testing responsibilities.
• Demonstrated background in backend or database-focused testing with the ability to validate data through SQL queries.
• Strong working knowledge of QA practices, defect tracking, and structured test execution.
• Ability to work with limited supervision, organize competing priorities, and deliver results in deadline-driven settings.
• Effective communication skills and a collaborative mindset suited to working across multiple levels of an organization.
• Strong analytical and problem-solving abilities, especially when addressing unclear or complex issues.
• Adaptability and comfort working in environments where priorities and requirements can change quickly.
• Familiarity with Agile methods, Azure DevOps or Team Foundation Server, and Microsoft development technologies is preferred.