Automotive Service Advisor

Service AdvisorMitchell Buick GMC is a family-owned and operated dealership that proudly serves the San Angelo and Concho Valley community in Texas. We are always seeking qualified, enthusiastic individuals to join our growing team!ResponsibilitiesGreeting customers and directing them to an available technicianConsulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairsAnswering customer questions about service outcomes and consulting with technicians when necessaryInforming customers about potential cost savings and warranty protectionsAssisting customer with deciding to fix their car through the dealership's shop or trading the vehicle inOverseeing and managing the service center's scheduling and workflowInforming customers of changes in service or when their vehicle is ready to be picked upQualificationsCustomer service skills: Service Advisors deal with suppliers, provide estimates and schedule appointments, so being courteous and friendly is essential. They also need to be able to handle customer complaints diplomatically and politely.Communication skills: As a liaison between the customer and technician, a Service Advisor needs to be able to clearly explain the technician's repair recommendations to customers while communicating customer needs to technicians.Comprehension skills: Service Advisors should be able to comprehend customers questions and concerns as well as what is being said when technicians give complex service recommendations.Engineering and mechanical expertise: Having extensive knowledge in these areas is essential when looking over complex technical documents, ordering online and speaking with technicians.Troubleshooting skills: Service Advisors need to be able to think on their feet and quickly resolve issues when customers change their minds about service work, repairs are running behind schedule or parts arrive late.Math and writing skills: Service Advisors prepare and calculate estimates so having good math and writing skills are an essential part of the job.Monday-Friday 7:30-6:00 Every other Saturday 8:30-4:00Health, dental, vision, life, and supplemental insurancePaid vacation after 1 yearMajor holidays offWe promote from withinGM training availableGreat work atmosphereWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.