Remote Customer Service Specialist (Ecommerce) (Remote)
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Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience . This role combines hands-on support with process improvement and automation. Key Responsibilities: Respond to customer inquiries via email, phone, and chat Assist with orders, shipping, returns, and product questions Manage shipments using ShipStation Troubleshoot delivery issues and order errors Process refunds, replacements, and updates Answer reviews AI & Automation (Key Part of Role) Identify repetitive customer questions and patterns Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.) Create and refine response templates and knowledge base content Train and improve AI responses to match brand voice Monitor performance and suggest improvements to reduce support volume Requirements: 1–3 years of eCommerce customer service experience Must be proficient in ShipStation Strong written and verbal communication skills Comfortable handling both calls and high-volume email support Interest or experience in AI tools, automation, or process improvement
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Remote Customer Service Specialist (Ecommerce) (Remote) in Grand Prairie, TX vacancy
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Frisco, TX1 day ago $15 per hour
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Lawrenceburg, IN1 day ago- ...Description Job Description Part-Time Ecommerce Customer Care Specialist Location: Secaucus, NJ — 100% In... ...have prior Ecommerce customer care/service experience and be able to commute to... ...office three days per week. Remote work is not available. Responsibilities...Remote workPart timeWork at office3 days per week
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Secaucus, NJ12 days ago - ...A leading e-commerce sporting company is seeking a highly skilled Customer Service Representative to provide exceptional support. This remote position involves delivering first-call resolution, responding to inquiries, and assisting customers with orders and product information...Remote workWork from homeFlexible hours
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New York, NY1 day ago - ...Job Description Job Description eCommerce Customer Service and Product Specialist Location: Concord, MA Department : Customer Experience Employment Type: Full-Time In Office (No Remote) About Swing Design Swing Design is an eCommerce-only online...Remote workFull timeWork at officeLocal area
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Concord, MA22 days ago $19 - $25 per hour
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A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000-$60,000/year, along with health benefits and a flexible work environment. Responsibilities...Remote workFull timeFlexible hoursSchool Result
New York, NY1 day ago$28 - $30 per hour
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Remote17 hours ago$23 per hour
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Fayetteville, NC3 days ago - ...retention marketing (email, SMS, and push) for direct-to-consumer ecommerce brands. We're in our ninth year and have worked with more than... ...with 2–5+ years closing B2B deals, preferably in agency services or ecommerce SaaS. Expertise in consultative selling and discovery...Remote workSeasonal work
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United States4 days ago $25.14 - $30.79 per hour
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...identify and engage mid-sized businesses, particularly within the ecommerce and fintech sectors, who can benefit from OpsArmy's... ...to grow into a closing sales role. ~ Ability to thrive in a remote work setting and effectively manage time across diverse geographical...Remote workFull timeContract workMonday to Friday- ...food and retail, industrial services, logistics, and more. You'll... ...identify and engage prospective customers through strategic outbound... ...experience (ideally in logistics, ecommerce, or retail tech). ~ Proven... ...401(k). Flexible PTO and remote-first culture. At Nash,...Remote workFull timeFlexible hours
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Remotea month ago - ...Stride 2 Hire Staffing Agency offers a work-from-home customer service position based in Baton Rouge, LA. The role focuses on handling billing inquiries, identifying customer needs, and recommending upgrades while aiming for high first-call resolution and customer satisfaction...Remote workWork from homeFlexible hours
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...Representative Santa Barbara, CA (Hybrid) or Remote About ShipHawk ShipHawk is the operating system for modern eCommerce operationscombining warehouse management (... ...faster, reduce costs, and deliver better customer experiences. We're growing quickly and looking...Remote workLocal areaFlexible hours- ...The Sydney Call Centre is seeking a full-time remote Customer Service Representative (Manitoba) to handle inbound calls, troubleshoot issues, and support customers for leading brands. You will work from home across the country, participate in training, and have opportunities...Remote workFull timeWork from home
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New York, NY1 day ago - ...Stride 2 Hire Staffing Agency is seeking a remote Customer Service Representative for Akron, OH. This work-from-home role focuses on handling billing inquiries, supporting customers, and promoting add-on services from a home office setup. Flexible scheduling and the ability...Remote workWork from homeHome officeFlexible hours
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United States10 hours ago - ...Superior Virtual Solutions is seeking friendly and detail-oriented individuals for Remote Customer Service Representative roles. This 100% remote position offers flexible scheduling and the chance to work from home while assisting clients with accurate and courteous service...Remote workWork from homeFlexible hours
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Plano, TX1 day ago - A leading benefits firm in the United States is seeking Customer Service Support professionals to work from home. Responsibilities include inbound and outbound calls, scheduling, and engaging with members regarding benefits. Ideal candidates will have strong communication...Remote workWeekly payWork from homeFlexible hours
Jobsultant Solutions
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Sacbar
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Atlanta, GA3 days ago - ...AnswerNet is looking for a remote Customer Service Agent to join our team on a part-time, work-from-home basis. You will handle high volumes of inbound and outbound calls, document interactions, and provide accurate information to customers while following company policies...Remote workPart timeWork from homeHome office
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New York, NY1 day ago - ...Lincare, the nationwide leader in oxygen and durable medical equipment, seeks Remote Customer Service Representatives to join our Customer Support Center. You will handle patient inquiries, scheduling, and product information from a home-based setup. This role offers flexibility...Remote workWork from homeShift work
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Garland, TX10 hours ago
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