Customer Experience Lead-Fashion Square Sherman Oaks
Victoria's Secret
A Victoria’s Secret & Co Customer Experience Lead A values‑based leader who delivers exceptional customer and associate experiences to drive and grow top‑line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility The Customer Experience Lead is primarily responsible for driving and growing top‑line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front‑line supervisor responsible for assigning work and providing direction to non‑supervisory associates. All Store Leadership Team responsibilities include Leading and demonstrating company values within the store. Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching. Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. Linking results to behaviors and actions to drive top‑line sales. Independently managing labor hours within the store to drive top‑line sales and profit. Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. Demonstrating and leading company policy and procedures. Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. #J-18808-Ljbffr Victoria's Secret
$18.45 - $21.5 per hour
...Lead, Full Time - Sherman Oaks Fash Sq Full time 14006 Riverside Drive, Suite 208, Sherman Oaks, CA... ...through elevated design, immersive experiences, and a shared spirit of creativity and... ...behaviors to deliver a best-in-class customer experience. What You'll Do #...SuggestedHourly payMinimum wageFull timeWork at officeFlexible hoursNight shiftWeekend workAfternoon shift$80k - $120k
...Physical Therapy by PFPTs with decades of experience through our innovative educational... ...well‑being. About The Role The Team: The Lead Physical Therapist, Satellite Clinic is... ...love it!) Salary 80,000.00 - 120,000.00 USD per year (Sherman Oaks, CA) #J-18808-Ljbffr OriginSuggestedH1bLocal areaRelocation- ...Job Description As Customer Experience Lead, you'll own the day‑to‑day support experience across written channels while building the systems, workflows, and team capacity that allow us to scale without sacrificing quality. This is a hands‑on role: you will spend meaningful...SuggestedFor contractors
Fitt Insider
Los Angeles, CA1 day ago - ...The role As Customer Experience Lead, you’ll own the day-to-day customer support experience and help scale how Truemed supports customers as we grow the business. You’ll combine high-quality written support with operational rigor: building standard operating procedures...SuggestedFor contractors
TrueMed Inc
Los Angeles, CA3 days ago - A leading manufacturing firm in California is seeking a Customer Care Manager to lead a team and enhance customer experience through effective case management, process improvements, and collaboration across departments. The ideal candidate has a Bachelor's degree, 3-5...Suggested
- Overview Are you ready to bring your magic to a dreamy, rapidly growing Parisian-inspired fashion house? We’re seeking a Wholesale Office Manager to gracefully lead customer experience, B2B order management, shipping, billing, accounts payable, and daily operations in our...Work at office
- ...member to support management in achieving goals through exceptional service and store supervision. This role requires 1-3 years of experience in merchandising or visual roles, effective communication, and leadership skills. The position offers a competitive compensation...
- Fitt Insider is looking for a Customer Experience Lead in Los Angeles to oversee day-to-day support across written channels. The role involves direct customer support, managing a small team, and driving improvements in systems and workflows for scalability. The ideal candidate...
$146.5k - $274.1k
AMR Customer Engagement Lead - Culver City, CA. Job Overview The AMR Customer Engagement Lead will manage, lead, and grow the team responsible... ...people teams that develop and deliver a pan‑geo customer experience roadmap across key in‑store and digital formats, bringing...Trial periodRelocation packageFlexible hours- Position Summary The ClinicMind Enterprise Customer Success Lead serves as the primary strategic partner and advocate for our enterprise healthcare... ...during on‑site engagements to ensure seamless customer experiences. Expected travel: up to 50% depending on portfolio size...Contract work
- Fitt Talent Partners in Los Angeles seeks a hands‑on Customer Experience Lead to own day‑to‑day support across written channels while building scalable systems, SOPs, and knowledge resources. You will directly assist customers and simultaneously drive continuous improvement...For contractors
- Veritiv Corp in Downey, California, is seeking a Print Customer Experience Professional. This role involves fostering customer loyalty by efficiently handling orders and addressing concerns. You will proactively meet customer needs and maintain effective communication with...
- STRAWBERRY PARIS seeks a Wholesale Office Manager to lead customer experience, manage B2B orders, shipping, billing, accounts payable, and daily... ...while handling multiple priorities. Join a rapidly growing fashion house that celebrates feminine allure. Enjoy a competitive...Work at office
- ...Fitch Co. is hiring Brand Representatives in Culver City, California. This role focuses on engaging customers authentically, assisting them in their shopping experience while maintaining an inviting store atmosphere. Responsibilities include providing excellent customer...
Abercrombie & Fitch
Culver City, CA1 day ago - Public Storage is hiring a Customer Service Supervisor in Glendale, CA. This position involves overseeing call center operations, improving customer experience, and analyzing performance metrics. The ideal candidate will have strong leadership skills, substantial experience...Flexible hours
$60k - $130k
hond is seeking a full-time Service Advisor at their Downtown Los Angeles location. The role focuses on meeting customer needs for vehicle repairs, building strong customer relationships, and ensuring quality control in service delivery. Candidates must have a high school...Full time$26 - $30 per hour
...Customer Experience Lead The Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service... ...exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced...Hourly payFull timeFlexible hoursAfternoon shift$90k - $125k
Starlink Customer Success Account Lead (SMB/Fixed-Site) Hawthorne, CA SpaceX was founded under the belief that a future where humanity is out exploring... ...various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and...Permanent employmentContract workTemporary workShift workWeekend work- The RealReal is looking for a Customer Experience Lead for their upcoming Glendale, CA store. This full-time, onsite position emphasizes exceptional... ...lead will engage customers, educate them on sustainable fashion, and support consignor relations. Candidates should have at...Full time
$20.75 - $26 per hour
Victoria’s Secret & Co. is seeking a Customer Experience Lead in Los Angeles, CA, to deliver exceptional customer experiences and drive top-line sales. This role includes coaching associates, managing store operations, and maintaining visual standards. Candidates should...Hourly payFlexible hours- Sprouts Healthy Communities Foundation in Los Angeles is seeking a team leader to positively shape store culture and enhance customer satisfaction. The ideal candidate will model leadership behaviors consistent with Sprouts values and oversee team member staffing, training...Flexible hours
- A dynamic skincare brand based in Beverly Hills is seeking an operational lead to enhance customer experience and improve daily operations. This hands-on role involves overseeing customer communications, managing service operations, and identifying process improvements....Full time
$31 per hour
Position Overview Arminta Square Apartments is a General affordable housing and Permanent Supportive Housing community comprised of 1... ...handle delinquent accounts Required Qualifications 2-5 years of experience in property management Experience with supervising staff...Hourly payPermanent employmentLocal area- ...Jamba Juice Encino Oaks in Los Angeles is seeking team members to provide exceptional guest service and operational support. You will communicate product knowledge clearly while maintaining high standards during shifts. The ideal applicants should be 16 years or older...Shift work
Jamba Juice Encino Oaks
Los Angeles, CA2 days ago $19 - $22 per hour
...Customer Service Lead We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions...Hourly payFlexible hours$16 - $24.75 per hour
## Lead Supervisor IApplylocations: Glendale, Arizona, USA (Arrowhead Towne Center... ...requisition id: JR7614Coach is a global fashion house founded in New York in 1941. Inspired... ...targets and deliver an exceptional customer experience • Serves as a Brand Ambassador embodying...Minimum wageShift workTapestry
Glendale, CA4 days ago- ...LensCrafters - Lead EyeCare Advisor Brand: LensCrafters Location: Sherman Oaks, CA, US, 91403 Store #: 000108 LensCrafters... ...bring the best quality experience to our patients and customers. LensCrafters is part of... ...) Knowledge of current fashion trends Leadership skills...Minimum wagePart timeWork at officeLocal area
EssilorLuxottica SA
Sherman Oaks, CA4 days ago - Free People in Sherman Oaks, California, seeks an Assistant Visual Manager to enhance customer experience through merchandising and display. You will train the store team, manage visual operations, and uphold safety standards. The ideal candidate has experience in visual...
- ...Program Full-time The Social Life is a custom apparel and lifestyle company focused on... ...Social Life's state-of-the-art, 10,000 square-foot headquarters is located in the heart... ...company needs Qualifications 1+ years of experience in Sales (bonus points for management...Full timeWork at office
$23.85 - $28.62 per hour
...and ensure a team-oriented sales culture. Responsibilities include leading by example, resolving customer issues, and supervising team member training. The ideal candidate has 1-3 years of experience, including supervisory experience in retail. This role offers a flexible...Hourly payFlexible hours
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