Software Implementation Specialist

Job Title

This position will work in the Digital Services Team and report to the Director of Digital Services. The incumbent will also work closely with the Office of Accountability, Performance and Innovation (API), Information Technology (IT), and the Chief Information Officer.

This position will focus on modernization of City technology with a key focus on providing better services and accessibility to the community as well as staff work efficiencies. The incumbent will assist with managing existing and planned software upgrades and implementations in multiple departments. Does related work as required.

Typical Work Activities

• Support meetings with potential partners regarding consolidation of IT services.
• Create project plans for migration of IT services and future modernization efforts including prioritization and timelines for each project.
• Develop training and requirements documentation for software conversions and execute training where required.
• Actively manage project risks and compliance requirements.
• Manage software implementation and upgrades to include parking enforcement, workflow management and time and attendance platforms.
• Collaborate and communicate with diverse internal and external stakeholders.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Good knowledge of business analysis competencies.
• Good knowledge of the current principles and accepted practices of office management and public administration.
• Ability to establish and maintain an effective working relationship with a variety of governmental agencies, private developers, internal departments and the public.
• Good knowledge of managing detailed compliance requirements.
• Thorough knowledge of domain expertise, change management and accompanying methodologies.
• Working knowledge of writing RFPs and executing contracts with vendors.

Minimum Qualifications

Promotional:

• Two (2) years of permanent competitive class status in the title of Systems Trainer or three (3) years of permanent competitive class status in the title of Systems Training Assistant.

Open Competitive:

• A) Graduation from a regionally accredited college or university with a bachelor's degree and two (2) years of professional level work experience in computer science, public administration or business administration, one (1) of which must have been in managing software implementation and a project management certification, such as Project Management Professional (PMP) or a similar project management certification.
• B) Four (4) years of paraprofessional level work experience in computer science, public administration or business administration, two (2) of which must have been in managing software implementation and a project management certification, such as Project Management Professional (PMP) or a similar project management certification.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Retirement plan

The Affirmative Action Policy of the City of Syracuse is to provide equal employment opportunity for all individuals regardless of race, color, sex, religion, creed, age (18 and over), marital status, national origin, disability, veteran status, gender identity or gender expression, sexual or affectional preference or orientation, or any other classified group within the protected class. The City also complies with 31 CFR part 51. If you have a disability for which you wish special accommodation to be made, contact the Office of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io.

All offers of employment will be contingent on the successful completion of a background check and/or drug screen.