Associate Service Account Manager

Requisition number: 2391778

Job category: Customer Services

This position is Onsite. Our office is located at 3210 Chestnut St. Suite 215A Philadelphia, PA 19104.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Associate Service Account Manager serves as a key liaison between university departments, students, and health insurance providers to ensure smooth administration of student health plans. This role involves managing enrollment and waiver processes, resolving billing and coverage issues, and supporting service-related campus events. Strong communication and customer service skills are essential for delivering accurate guidance and maintaining positive relationships across all stakeholders.

This position is full time on-site (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer 8 weeks of paid training, on-site. The hours during training will be 9am to 5:30pm CST, Monday - Friday. No PTO during training. 100% attendance is required.

Primary Responsibilities:

• Collaborates with the University Bursar, Registrar, IT Services and Web Services departments to ensure smooth processes throughout the insurance plan year

• Coordinates the administrative aspects of a competitive bid process for USHIP and the optional insurance plans

• Maintains the University Student Health Insurance Administration Tool, which tracks students' annual enrollment and waivers into / out of USHIP

• Interface effectively with all the University customers (students and / or their dependents, Administrators, and Student Health Center staff,) while clearly presenting the University's' position on all topics

• Function as a day - to - day liaison between all entities by providing walk in and telephonic customer service support to all University customers

• Assist in resolution of any insured and/or provider billing issues

• Understand and educate students regarding current plan design, policies, and procedures

• Coordinate and attend on-campus service-related functions / meetings, including Orientations, Health Fairs and In - Service Information Sessions as needed as it relates to the student health insurance plan

• Effectively interface with all internal and external partners toward the common goal of providing exceptional customer service to the University students and Administration to ensure that the Company's short - and long - term goals are met as it relates to the student health insurance plan

• Learn and demonstrate knowledge of all phases of claims processing, including enrollment management, the appeal process, the pre - determination process, and contract interpretation of plan benefits and policy provisions

• Assist with the enrollment / waiver process. This assistance may extend to researching eligibility issues but not approval or denial of waivers

• Assist in the development and distribution of pertinent communications material to the Client and students related to the student health insurance plan

• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.

• Any other duties required by the University to assist with the student health insurance plan

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age OR older

• 2+ years of experience in healthcare or medical insurance operations, including claims processing, benefits verification, enrollment, provider services, or related functions.

• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

• Must be located within 25 miles of any of the office locations

• This position is full time on-site (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Experience with Medical OR insurance terminology

• Experience with public speaking / presenting information to customers

• 1+ years of customer service experience in a higher education environment supporting the student population

Soft Skills:

• Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

• Ability to improve the customer's experience

• Ability to conduct presentations within a public format, small or large

• Ability to maintain positive engagement through written and verbal communication

• Work effectively in a changing environment

• Demonstrates diversity awareness

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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