Program Manager, WW Sales Business Transformation

Weekly Hours: 40

Role Number: 200633115-0836

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.As part of the World Wide Sales Business Transformation group, you will help shape the future of one of the world’s largest channel operations. Our team implements the strategies, cutting-edge tools, and process transformations necessary to accelerate global sales, expand routes-to-market, and elevate the customer experience.

In this position, you will drive strategic initiatives focused on optimizing our sales processes and technology solutions. You will partner closely with a variety of cross-functional teams to define scope, identify key deliverables, drive implementation, oversee readiness and change management, measure success through data, and lead optimization and enhancement efforts. With your attention to detail, strong collaboration skills, and passion for creating solutions, you will improve the effectiveness of internal programs, resulting in world-class experiences for employees, partners, and customers.

Description

In this role, you will:

• Design and implement large-scale transformation programs that fuel operational efficiency and business growth, specifically driving the optimization of our Salesforce platform and AI/ML capabilities.
• Lead programs with exceptional rigor and a thorough, structured approach, collaborating seamlessly with Worldwide (WW) and cross-functional Geo teams
• Build, execute, and manage detailed project plans to support daily operations, tests, pilots, projects, and strategic initiatives
• Use industry standards to conduct impact analysis, time tracking studies, and process mapping to establish and document program, system, and process requirements
• Identify and lead areas of improvement and optimization needed to increase scale, automate workflows, reduce manual efforts, and improve efficiencies
• Partner internally to define scope and feature prioritization for systems and reporting
• Participate in User Acceptance Testing (UAT) to provide feedback and go/no go decisions, where applicable
• Stay up to date on market trends, customer needs, and competitive landscape to inform new programs and enhance existing initiatives

Minimum Qualifications

• Typically requires a minimum of 7 years of related experience

• Bachelor’s degree or equivalent experience

• Background in project/program management or sales enablement across operations, Sales, Finance, corporate strategy, management consulting, and/or similar function

• Deep knowledge of sales enablement, including strategies and processes required to scale and evolve impactful programs

• Strong technical acumen with hands-on experience managing the end-to-end lifecycle of complex, technology-driven projects, specifically Salesforce and AI/ML projects

• Highly analytical and detail-oriented problem solver who can dive deep into complex issues, identify root causes, and drive effective solutions

• Ability to quickly understand and learn diverse product functions to effectively drive initiatives

• Proven ability to pivot effortlessly between granular details and high-level strategic leadership discussions

• Strong analytical and problem-solving skills, with a proven ability to perform deep-dive root cause analysis and drive complex issues to resolution.

• Proven presentation skills and content development experience in Keynote, Numbers, and Pages

• Proficiency with project management frameworks and tools

• Ability to plan, communicate, organize, and lead multiple simultaneous projects with competing priorities and timescales

• Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions

• Outstanding communication skills, including ability to craft value proposition for programs and articulate vision across various teams

• Laser-focus on customers and partners

Preferred Qualifications

• 8+ years of related experience

• Broad expertise in strategy development, process design, and implementation is highly preferred

• Prior experience in SDLC project management and analysis is a plus

• Experience with Events Management Platforms (e.g., Cvent, Bizzabo, Eventbrite enterprise solutions, proprietary systems), including configuration, integration, and optimization.

• Business modeling skills in Excel and/or Tableau is a plus

• Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners

• Forward-thinking approach and tenacity to anticipate risks prior to escalation and proactively drive towards a solution

• Expert organizational skills and attention to detail

• Industry knowledge and understanding of the channel market (e.g., customer profiles, trends, challenges, opportunities, competitive landscape, etc.) is highly preferred