IT Support Specialist

Join to apply for the IT Support Specialist role at Y-Tech, LLC. This position involves planning and delivering customer support services, including installation, troubleshooting, user assistance, and training. Key functions may include: Diagnosing and resolving problems in response to customer-reported incidents, Planning and analyzing work processes, Researching and reporting on trends and patterns of problems, Developing training materials and conducting training sessions on computing/information systems, Maintaining problem tracking databases, Installing, troubleshooting, and maintaining hardware and software, Performing backup and recovery operations, Maintaining property accountability for all IT equipment and software, Conducting inventories of IT equipment as requested by the Project Manager, Consulting with users to identify needs and requirements, Conducting feasibility studies and trade-off analyses, Preparing business cases, and Applying information security and cybersecurity policies rigorously. Additional responsibilities may include supporting the Client's eProcurement system, which is part of its SAP-based enterprise resource planning system. Support tasks may involve retrieving data, troubleshooting applications, setting up printers, managing stored procedures, and maintaining tables as needed. Minimum experience required: Six (6) years of progressive experience in Information Processing, with at least three (3) years specialized in hardware/software solutions, including two (2) years of hands-on experience in installation, diagnosis, and customer training. Certification as Help Desk personnel is required for IAT-II positions, which must meet IAT and CE certification standards. Security and certification requirements: Possession of an active IT-II security clearance or a current NACLC at the time of proposal submission. Compliance with DoD 8570 baseline certification for Category IAT Level II Computing Environment, including cybersecurity and IA roles. Additional details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr