Account Manager

Description

About sg360

sg360 partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance.

When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360!

We are looking for an Account Manager who is considered an integral part of the Sales team and will work in concert with the Sales Representative to achieve a successful SG360 client experience. The Account Manager will develop a strong relationship with account teams and provide a variety of services managing opportunities in various stages during the acquisition and post-production.

Essential Job Functions:

• In collaboration with the Sales Executive, work with the customer on defining needs and fulfilling requests:
• Collect, organize specifications, requests, and information from the Sales Representative, and client
• Enter/update opportunities in Salesforce
• Work with Product design on the solution development of formats
• Submit RFE/RFP requests to SG360 teams for input/pricing
• Work with scheduling and manufacturing on the development of a scheduling solution to meet the customers mail and in-home and/or delivery dates.
• Facilitate requests through collaboration with other areas throughout the company to satisfy client requirements
• Work Manage communication directly with the client as needed
• Create & Output proposal letters, incorporate value added services that differentiate sg360 and offer the customer more solutions
• Request comps/templates as designated by Sales Representative
• Consolidate order entry information to submit and along with supporting documents (Estimate, PO, Quote) and enter
• Provide a clean order entry hand-off with the project manager
• Work with Marketing Services to ensure costs are captured
• May participate in company/client conference calls/meetings as directed by the Sales Representative
• Work with Sales Representative to maintain their client/account information in Technique, Salesforce, prepare client requested schedules, pricing reconciliation, invoices, postage summaries, etc.
• Maintain client job grids for internal distribution
• Work in conjunction with Project Managers/CSRs to generate change orders when necessary
• Other duties/projects as assigned

Invoicing

• Direct the invoicing process to insure accurate and consistent pricing, adherence to client quoted or contract pricing and correct invoice format

Requirements

Qualifications

• Working knowledge of the direct mail manufacturing process, including digital, sheetfed, web/inline printing, and lettershop operations.
• Ability to manage multiple priorities, organize work effectively, and identify opportunities to improve efficiency.
• Strong verbal and written communication skills with the ability to build relationships across departments and communicate professionally with customers and vendors.
• Excellent organizational, planning, and time management skills with strong attention to detail.
• Working knowledge of press configurations, capabilities, and production processes.
• Strong computer proficiency, including Microsoft Office and other business applications.
• Basic knowledge of current USPS mailing regulations and postal requirements.
• Strong problem-solving, decision-making, and critical-thinking skills.
• Customer-focused with a commitment to delivering high-quality service and results.
• Self-motivated, dependable, and resourceful with the ability to work independently and collaboratively in a fast-paced manufacturing environment.

Education & Experience

• Bachelor's degree in Graphic Arts, Business Administration, or a related field preferred.
• Five (5)+ years of experience in the graphic arts, printing, direct mail, customer service, sales support, or a related manufacturing environment.
• Experience working with production teams, customers, and cross-functional departments in a fast-paced manufacturing setting is preferred.

Travel: Minimal local travel may be required for meetings, trainings, and/or other business purposes

sg360 does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This policy applies to all applicants, including those whose employment authorization may expire in the future and would require sponsorship to remain employed.

sg360 is an Equal Opportunity Employer. We make employment decisions based on merit, qualifications, and business needs. sg360 does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. sg360 will provide reasonable accommodations to individuals with disabilities in the hiring process, in accordance with applicable laws. If you require an accommodation to complete your application, please contact the location to which you are applying and ask to speak with the Human Resources representative.