Service Advisor
Lithia & Driveway
Wesley Chapel Hyundai, Wesley Chapel, FL 33544
Full time
R114923
Dealership:L0394 Hyundai of Wesley Chapel
Hyundai of Wesley ChapelExperienced Automotive Service Advisor / Service Writer
Are You an Experienced Automotive Service Advisor Ready for Your Next Challenge?
Hyundai of Wesley Chapel is seeking an experienced, motivated, and customer-focused Automotive Service Advisor / Service Writer to join our growing team.
Our service department is busy, our customer base continues to grow, and we're looking for a proven professional who can thrive in a fast-paced, high-volume environment while delivering an exceptional customer experience.
This is an excellent opportunity for an experienced Service Advisor, Service Writer, Automotive Service Consultant, or Assistant Service Manager (ASM) looking to take their career to the next level with one of the area's busiest automotive service departments.
If you're driven by customer satisfaction, enjoy building relationships, and can effectively manage a high-volume service drive, we want to hear from you.
Reliable. Motivated. Accountable. Results-Driven.
Do these words describe you? If so, apply today and put your experience to work with Hyundai of Wesley Chapel.
What You'll Do
Greet customers in the service drive and provide a professional, first-class service experience
Write repair orders accurately and document customer concerns thoroughly
Serve as the primary point of contact for customers throughout the repair process
Recommend maintenance and repair services based on vehicle needs and manufacturer recommendations
Review multi-point inspection results and present findings clearly and confidently
Coordinate with technicians to ensure efficient workflow, proper diagnosis, and timely repairs
Communicate repair updates, estimates, and timelines to customers
Close repair orders accurately while maintaining dealership and manufacturer standards
Build customer loyalty through outstanding communication and follow-up
Consistently contribute to service department sales, customer retention, and customer satisfaction goals
What You'll Bring
Previous Automotive Service Advisor, Service Writer, or Automotive Service Consultant experience required
Proven success working in a high-volume dealership service department
Strong customer service, sales, and relationship-building skills
Ability to multitask and manage a large number of repair orders effectively
Excellent communication and follow-up skills
Basic automotive mechanical knowledge and understanding of vehicle maintenance and repair
Experience reviewing inspections and presenting service recommendations
Computer proficiency and experience with dealership management systems
Strong organizational skills and attention to detail
Self-motivated, professional, and team-oriented attitude
Hyundai experience is a plus, but all manufacturer experience is welcome
Why Join Hyundai of Wesley Chapel?
Busy service department with significant customer traffic
Competitive compensation and earning potential
Career growth opportunities within Lithia & Driveway
Supportive team environment focused on success
Opportunity to work with one of the largest automotive retailers in the nation
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
For a more detailed view, visit:
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!
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