Mental Health Technician (CRU)

Job Summary

Under the direct supervision of the Unit Charge Nurse, the Behavioral Technician helps maintain a safe, supportive, and therapeutic environment for individuals in mental health crisis. This role requires emotional sensitivity, adaptability, and proactive behavioral observation. Working closely with a multidisciplinary team, the technician monitors individuals, assists with daily activities, and responds compassionately to behavioral changes. The ideal candidate is empathetic, person-centered, and thrives in dynamic settings. This position will work 3.12-hour shifts with rotating weekends.


Schedule

The schedule for this role is three 12-hour shifts , including every other weekend (Saturday and Sunday) . We are hiring for both day shift and night shift clinicians.

• Day Shift: 7:00 AM - 7:30 PM
• Night Shift: 7:00 PM - 7:30 AM

Essential Functions

• Assist Nursing staff with duties as directed, for example: patient supervision, vitals, room searches, patient searches, etc.
• Recognizes, responds to, and assists in crisis situations and provides interventions as necessary.
• Delivers indirect and selected direct patient care as directed by facility leadership.
• Conducts intake processes, searches of belongings and patients and completes BAC's and drug screen observations as directed by facility leadership.
• Monitors patient activity and documents any significant patient issues.
• Records rounds and ensures patient safety as specified in EHR.
• Conducts regular facility and grounds checks, advising facility leadership of any irregularities or safety concerns.
• Notifies and reports any health and safety issues, significant patient concerns and any out of the ordinary occurrences to facility leadership immediately.
• Completes all documentation requirements prior to the end of the shift.
• Performs basic housekeeping duties.
• Facilitates and leads daily groups as directed by facility leadership if applicable.
• Attends all staff meetings and in-service trainings.
• Completes all online training, policy verification, and ensures that their employee HR file is kept up to date.

Job Requirements and Qualifications

Education: High school diploma or GED; Associate degree or higher preferred

Licensure: Valid driver's license required

Training Requirements (licenses, programs, or certificates):

• BLS
• Recipient Right's
• De-escalation training
• Completion of agency-specific onboarding and crisis intervention training
• Ongoing professional development in trauma-informed care and recovery coaching

Experience Requirements:

• Minimum of 1 year of experience working with a crisis, hospital or school environment.

Preferred Experience:

• Experience in working with Electronic Health Record systems
• Experience in customer service
• Experience in crisis de-escalation
• Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
• Experience working with children with serious emotional disturbance
• Background in recovery-oriented or trauma-informed care environments

Job Specific Competencies/Skills:

• Interpersonal Skills
• Strong Organizational Skills
• De-escalation and conflict resolution
• Clinical knowledge of mental health and suicide prevention
• Strong time management
• Ability to remain calm and supportive in high-stress situations
• Flexibility to adapt to evolving needs and schedules
• High emotional intelligence and empathy
• Strong critical thinking and decision-making abilities

Knowledge Requirements:

• HIPPA
• Microsoft 365
• Recipient Right's
• Mental Health Code
• Medicaid Manual

Oakland Community Health Network's Core Competencies:

• Interacting with others in a way that gives them confidence in one's intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)

• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

(Travel required, physical requirements, on-call schedules, etc.):

Must be available for meetings and events which may occur outside of standard office hours.

• Work performed primarily in a crisis center environment.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.