Collections Specialist

Collections SpecialistOur client is looking for a Collections Specialist to join a fast-paced team handling late-stage commercial accounts. This role focuses on resolving higher-risk accounts through communication, problem-solving, and strategic follow-up.This is a great opportunity for someone who enjoys taking ownership of accounts and making a direct impact.Key Responsibilities for the Collections SpecialistManage a portfolio of approximately 100 highly delinquent accounts (200+ days past due)Make 30–50 outbound calls daily to customers regarding outstanding balancesNegotiate payment arrangements and drive account resolutionEscalate accounts to legal or repossession when appropriatePerform research and skip tracing to locate customersPrioritize accounts based on exposure and riskMaintain accurate documentation of all account activityQualifications for the Collections SpecialistExperience in collections or high-volume customer serviceAbility to handle challenging conversations professionallyStrong problem-solving skills and initiativeAbility to manage a full workload independentlyPreferred Experience for the Collections SpecialistBackground in commercial collections, equipment finance, or transportation industriesExposure to repossession or legal escalation processesWhat We're Looking ForStrong communicator and people-oriented professionalSomeone who takes initiative and ownership of their workComfortable working in a fast-paced, high-volume environmentReliable and team-orientedWhy This Role?Work on complex, high-impact accounts (not basic consumer collections)Supportive, laid-back team environmentOpportunity for long-term or permanent placementPositive office culture with a collaborative atmosphere