Member Services Representative

SUMMARY OF POSITION:  The National Institute for Fitness and Sport (NIFS) is seeking highly motivated, sales oriented, creative, results-driven individuals with proven ability to serve as part-time Member Services Representatives. Our Member Services team is focused on building long-term member relationships to achieve our new member acquisition and retention goals. This position reports to the Member Services Manager. Compensation consists of a base wage plus commission. Wage may be dependent on qualifications and experience.

REQUIREMENTS:

• One to three years of sales and customer service experience.
• Experience with Customer Relationship Management (CRM) software preferred.
• Successful completion of online HubSpot Academy course(s) for Sales and Lead Management (may be completed once hired).
• Experience in meeting and exceeding sales goals.
• Self-motivation to work independently as well as part of a team.
• A passion for fitness and a healthy lifestyle and the desire to share this passion with others.
• Strong communication, listening, relationship building, and customer service skills.
• Ability to resolve conflicts in a prompt, professional, and tactful manner.
• Strong organizational skills and attention to detail.
• Ability to multi-task, learn quickly and put people first.
• Weekend and evening availability.

RESPONSIBILITIES:

• Demonstrate personal sales leadership by performing the duties of selling to prospective members and achieving and exceeding sales goals.
• Customize the buying experience to best align with the unique needs, interests, and goals of each prospective member by encouraging involvement with our staff, programs, and classes.
• Generate new sales leads through CRM software, new and existing corporate accounts, health fairs, member referrals, standard and grassroots marketing efforts, etc., to meet or exceed sales goals.
• Collaborate with the Member Services Manager to ensure effective member onboarding and retention.
• Develop relationships with the members and within the community and watch for community events where NIFS should be involved.
• Respond to member requests, suggestions, and concerns in a positive and timely manner.
• Other projects and duties as needed or assigned by the Member Services Manager.