Starbucks Supervisor (Full-Time) | InterContinental Miami Downtown
Full-time
IHG Hotels & Resorts
About us: As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
- Be charming by being approachable, having confidence and showing respect.
- Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
- Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
- Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
- Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Oversee cash handling and check/credit policies and procedures.
- Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
- Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
- Ensure side work duties are complete and tables are set before, during and after operating hours.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May routinely greet guests and serve food and beverage.
- Perform other duties as assigned.
- Carrying or lifting items weighing up to 50 pounds
- Moving about the outlet(s)
- Handling food objects and products
- Bending, stooping, kneeling
- Communication skills are utilized a significant amount of time when interacting with customers and employees
- Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
- Mathematical skills, including basic math, cash handling, are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- May be required to work nights, weekends, and/or holidays.
Vacancy posted 10 hours ago
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