Oxford Hotel Bend - Host

Job Description

Job Description

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.

What We Offer: Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties—because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let’s create memorable guest experiences together!

POSITION SUMMARY: The Host at one of Oxford’s luxury or boutique-style hotels is the first point of contact for guests at the restaurant and hotel catering functions, ensuring a welcoming and organized dining experience. This role is responsible for greeting and seating guests, directing traffic flow, bussing tables, taking orders, serving food, and processing payments, all while maintaining sanitation and cleanliness standards. The Host plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Guest Relations (60%):

• Welcome guests with a polished and professional demeanor, creating a memorable first impression
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay delivers a luxurious experience
• Manage reservations using the hotel’s reservation system with accuracy and attention to guest preferences and VIP statuses
• Seat Guests, offer menus and clear additional place settings
• Take customer orders, communicate special needs and allergies to staff as needed
• Maintain knowledge of menus and specials, anticipating guest needs, delivering personalized, luxury-level service
• Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
• Answer all incoming calls and communicate with guests in a manner that strives to meet and exceed Forbes Four-Star standards
• Accurately use POS systems as needed
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

Food and Beverage Service (30%):

• Serve food as needed while upholding the standards and etiquette of luxury hospitality in both demeanor and service delivery
• Assist in food prep as needed including coffee or tea
• Buss and clean tables after each guest use
• Monitor and maintain cleanliness of all hotel food and beverage outlets (i.e., table, utensils, glassware, condiments)
• Clean and mop floors, vacuum and dust

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Other (10%):

• Communicate effectively with all hotel staff to ensure smooth delivery of services.
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Obtain sales leads for the sales department
• Coordinate with front desk, maintenance staff, Food and Beverage Manager and General Manager on things requiring attention
• Other Hotel related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES

• Company Character – Supports company vision and values
• Customer Service – Understands and meets the needs of guests
• Interpersonal Communication – Relates well with people, verbally and in written form
• Professional Appearance - Presents a professional and polished look
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Team Orientation – Works cooperatively with others, assisting voluntarily

EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• Previous experience in a luxury or upscale hospitality environment preferred

JOB REQUIREMENTS

• Food handler’s license and liquor server permits as required by state law (or ability to obtain)
• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to list 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

Oxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on pre-employment screening.