Client Account Manager New Plano, TX

Horace Mann is seeking an experienced and client-focused Client Account Manager to serve as the primary relationship and service partner for assigned employer clients within our Supplemental & Group business. In this role, you’ll manage the client relationship across onboarding, enrollment, billing, renewals, and ongoing service—working closely with payroll administrators, business managers, agents, vendors, and internal partners to deliver a seamless client experience. You’ll also bring expertise in benefit administration programs, including Section 125 plans, flexible spending accounts, health savings accounts, and voluntary benefits. The ideal candidate is a relationship builder and problem solver who takes ownership, anticipates client needs, and knows how to navigate complex benefit administration issues from identification through resolution. Key Responsibilities Client Relationship Management & Retention Serve as the primary point of contact for assigned employer clients regarding strategic and operational initiatives. Develop trusted relationships with payroll administrators, business managers, and other key client contacts through consistent and proactive communication. Manage required renewal and ongoing service activities to support client satisfaction and retention. Partner with internal and external stakeholders to resolve inquiries, discrepancies, and escalated concerns. Coordinate the onboarding of new Section 125 clients , including coordination of transitions from existing providers. Complete service agreements and facilitate enrollment activities. Ensure HealthEquity setup is accurate for applicable products and service fees. Section 125 plans Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) Voluntary benefit programs Process changes resulting from Open Enrollment and qualifying events throughout the year within applicable operating systems and client accounts. Deliver accurate and timely enrollment files to clients and vendors. Monitor and maintain enrollment and billing activity, including premium reconciliation, adjustments, and discrepancy resolution. Ensure applicable Section 125 fees are invoiced monthly to school clients. Communicate clearly and professionally with payroll administrators and policy payors regarding enrollment, billing, reconciliation, and required follow-up. Partner with agents, vendors, and internal departments to provide high-quality service and timely support. Serve as a liaison with HealthEquity , coordinating across partners to respond to inquiries and resolve escalated issues. Research complex client concerns and account discrepancies, maintaining ownership through resolution. Provide clear communication and appropriate follow-up to ensure clients and partners understand outcomes and next steps. Process Improvement & Special Projects Identify opportunities to eliminate process gaps and redundancies while improving efficiency, accuracy, and client experience. Recommend solutions that strengthen operational processes and service delivery. Participate in special projects and take on additional responsibilities as business needs evolve. Qualifications & Experience Required High School Diploma. 5+ years of account management experience with a demonstrated record of delivering excellent client service. Expertise in benefit administration programs, including Section 125 plans, FSAs, HSAs, voluntary benefits, and benefit administration enrollment systems . Demonstrated ability to manage client relationships, coordinate service and renewal activities, and resolve escalated concerns. Experience maintaining accurate client account, enrollment, and billing information. Strong organizational, communication, problem-solving, and relationship-building skills. Ability to collaborate effectively with clients, agents, vendors, and internal business partners. Preferred Experience within the insurance industry or a third-party administrator (TPA) environment. Client relationship management and retention Enrollment and billing reconciliation Consultative problem-solving Issue and escalation managementStrong attention to detail and accuracy Professional written and verbal communication Cross-functional collaboration Organization and prioritization Process improvement and operational excellence Ownership and accountability Eligibility & Requirements Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, Whether immediate or following OPT/period of practical training, etc.)? Please note, marking this visa sponsorship question incorrectly will lead to immediate rescission of a job offer or termination of employment. If hired, can you provide proof of your legal right to work and remain in the United States? Are you currently a Full-Time/Part-Time employee or appointee of Horace Mann Inc or any of its subsidiaries? Are you at least 18 years of age? Do you currently reside in Los Angeles County in CA, Kansas City, MO, New York City, NY or Atlanta, GA, Philadelphia, PA, Erie County in PA? Salary Range $57,500.00 - $79,100.00 annually + bonus Salary is commensurate to experience, location, etc. Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. #J-18808-Ljbffr Horace Mann