Senior Sales Supervisor

Senior Sales Supervisor

A growing women's fashion brand is seeking a Senior Sales Supervisor for its Soho location. In this role, you will act as a core representative of the brand, partnering with the Store Manager to drive a high-performing, inclusive team culture. You will lead by example, coaching and developing team members, delivering actionable feedback, and strengthening overall sales performance. You will take initiative in creating innovative selling strategies and owning the clienteling processes to grow and retain the client base. You'll create a feel-good, inclusive store experience for all customers through expert styling, exceptional service, and a results-driven mindset, to achieve sales targets and KPIs, and ensure every customer leaves feeling confident and inspired.

Responsibilities

• Driving Sales & Customer Service: Lead the team in delivering personalized service and inclusive store experiences. Drive growth and loyalty through proactive clienteling, relationship-building, and community initiatives
• Styling & Product Knowledge: Provide expert styling advice and maintain deep knowledge of collections, fabrics, and trends. Maximize sales by communicating brand USPs and providing actionable feedback to management to support strategic growth
• Leading & Development: Partner with the Store Manager to coach and mentor the team. Provide real-time shop floor feedback to foster a collaborative environment and improve individual and team performance
• Store Standards & Operations: Maintain premium visual merchandising and presentation standards. Oversee stock replenishment, inventory accuracy, and POS processes while implementing innovative ideas to enhance customer engagement and operational excellence

Requirements

• 3-5 years of retail sales experience
• A positive attitude and willingness to learn are essential
• Knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management, and cash handling
• Ability to adapt and find solutions in response to challenges, align with local activity or seasonal changes to ensure targets can be met