Sales Manager

Position Overview Now Hiring: Sales Manager – Charlotte, NC Amber Hospitality Group | The Yorkmont Lead Sales. Build Relationships. Create Unforgettable Experiences. Amber Hospitality Group is a growing hospitality company specializing in luxury weddings and special events. With nearly 10 years in business and approximately 2,000 successful weddings, our venues are known for exceptional service, beautiful celebrations, and a highly personalized client experience. Our Charlotte venue, The Yorkmont, is seeking an experienced Sales Manager to lead our sales efforts, develop a high-performing team, and help prospective couples turn their vision into an unforgettable wedding experience. This is an exciting opportunity for a sales leader who thrives in a relationship-driven environment, knows how to close high-value business, and enjoys balancing sales strategy, team leadership, client experience, and day-to-day operations. Quick Facts - Location: Charlotte, NC – Onsite - Employment Type: Full-Time - Reports To: Owner / Chief Executive Officer - Schedule: 8:30 AM–5:30 PM or 9:00 AM–6:00 PM - Schedule Flexibility: Primarily business hours with occasional evening and weekend support - Travel: 5–10% occasional travel between locations or for company events - Compensation:$75,000–$85,000 base + commission, depending on experience - Benefits: PTO and Holiday Pay What You'll Do Drive Sales & Revenue - Own the sales process from the initial inquiry through signed contract. - Conduct engaging in-person and virtual venue tours that showcase The Yorkmont and create excitement around the client's wedding vision. - Build strong relationships with couples and confidently guide them through venue options, pricing, packages, enhancements, and available dates. - Qualify leads based on budget, guest count, event vision, timeline, and venue fit. - Develop and execute strategic follow-up plans to maximize inquiry-to-booking conversion. - Consistently work toward and exceed sales and revenue goals. - Identify opportunities to increase booking value through upgrades, enhancements, premium dates, and additional services. - Maintain an accurate sales forecast and proactively communicate pipeline activity and opportunities to leadership. Lead & Develop the Team - Lead, coach, and motivate a high-performing sales and venue team. - Establish clear expectations, priorities, and performance standards. - Monitor team activity and sales performance while providing ongoing coaching and feedback. - Support onboarding, training, and development of new team members. - Foster a collaborative, accountable, and service-focused team culture. - Help the team develop the skills and confidence needed to deliver an exceptional client experience and achieve sales goals. Manage the Sales Pipeline & CRM - Maintain accurate and up-to-date CRM records, sales pipelines, contracts, and client communications. - Monitor key sales metrics including lead response time, conversion rates, booking pace, average booking value, and revenue. - Review pipeline activity regularly to identify opportunities, challenges, and areas for improvement. - Prepare recurring sales reports and provide meaningful insights to executive leadership. - Ensure timely and consistent follow-up with prospective and booked clients. Elevate the Client Experience - Deliver a polished, responsive, and personalized experience from the first inquiry through contract. - Build trust with clients by listening to their needs and helping them navigate the decision-making process. - Respond to inquiries and client questions with urgency, professionalism, and warmth. - Partner with planning, marketing, and venue operations teams to create a seamless client journey. - Help identify and resolve client concerns while maintaining the high service standards associated with a luxury hospitality brand. Improve Processes & Operations - Evaluate sales and operational workflows and identify opportunities to improve efficiency and performance. - Develop and maintain standard operating procedures (SOPs) that support consistency and accountability. - Leverage CRM systems, project management tools, and AI technologies such as ChatGPT and Microsoft Copilot to streamline workflows and increase productivity. - Partner with leadership to implement new processes, tools, and strategies as the company continues to grow. What We’re Looking For We’re looking for a confident, organized, and relationship-driven sales leader who can close business, coach a team, and create an exceptional client experience. Required Qualifications - Bachelor's degree in Business Administration, Hospitality Management, Sales, Marketing, or a related field; equivalent experience will also be considered. - 5+ years of experience in venue operations, hospitality management, luxury events, sales, or client service leadership. - 2–4 years of consultative sales experience, preferably within hospitality, weddings, events, or luxury services. - 2+ years of experience closing high-value, customer-facing sales. - 2+ years of supervisory or management experience leading and developing teams. - Demonstrated ability to manage a sales pipeline and consistently follow through on leads and opportunities. - Strong understanding of sales metrics, forecasting, conversion rates, and revenue performance. - Proficiency with CRM platforms, Google Workspace, and Microsoft Office. - Working knowledge of AI tools such as ChatGPT or Microsoft Copilot and project management software. - Exceptional communication, organization, follow-through, and problem-solving skills. - Ability to thrive in a fast-paced, client-focused environment while managing multiple priorities. Preferred Qualifications - Experience selling weddings or events valued at $20,000+. - Previous experience selling wedding venues, luxury hospitality, events, or other high-touch services. - Experience leading sales or operations within a luxury wedding venue or growing business. - Demonstrated success improving sales processes, conversion rates, or team performance. - Experience using technology and AI tools to improve efficiency and productivity. Why Join Amber Hospitality Group? At Amber Hospitality Group, you’re not simply selling a venue — you’re helping couples create one of the most important celebrations of their lives. You’ll have the opportunity to: - Make a direct impact on sales growth and business performance. - Lead and develop a talented, client-focused team. - Build meaningful relationships with couples throughout their wedding journey. - Work in a luxury hospitality environment where exceptional service matters. - Help shape processes and systems as a growing company continues to expand. Equal Opportunity Employer Amber Hospitality Group is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. Pay Range USD $75,000.00 - USD $85,000.00 /Yr. #J-18808-Ljbffr