Radiology Scheduler

Radiology Scheduler, Imaging Services

Schedule: 7:30A-4P

Under the direct supervision of the Imaging Technologists, Imaging Supervisors, and Imaging Director, assists in the scheduling of imaging/radiographic procedures and related clerical duties. Is ultimately responsible to the Imaging Services Supervisor.

Roles & Responsibilities:

• Performs clerical duties in a timely professional manner related to the scheduling, examination orders, requests for films and exam results, fax management, and order management.
• Answers telephone in a positive and professional manner.
• Obtains appropriate financial information and consent signatures ensuring all required paperwork is obtained.
• Reviews and updates patient demographics and payer information to ensure BMC has accurate and current information to process claims and obtain payment.
• Starts and ensures prior authorization is received prior to scheduling patient appointments.
• Refers all no-funded or "Voucher Programs" patients to Financial Counseling as appropriate and completes necessary paperwork.
• Obtains consent forms for previous films as needed.
• Arranges for procurement of previous films.
• Obtains clinician orders from outside physicians prior to examination.
• Makes appointment reminder calls
• Responds timely and professionally to EMR workload and email messages.
• Utilizes proper body mechanics in transporting, positioning, and the moving of patients and assists the technologists with moving and positioning of patients for procedures and exams.
• Works with PAC's computer system to Import and burn CD's and reports for continued patient care. Schedules patients and inputs orders into the computer system to the appropriate modality/service (MRI, US, CT, Nuclear Med, General Radiography, Mammography, PET).
• Identifies potential problems and actively searches for solutions and continually provides input to team regarding ideas and recommendations.
• Maintains exceptional communication and interpersonal skills to effectively interact with department management and staff at all levels.
• Continually demonstrates courteous and professional relations with patients, staff and others and responds to all inquiries and requests in a timely manner to ensure customer satisfaction.
• Maintains a positive demeanor, good verbal and written communication skills, and is professional in both appearance and approach.
• Completes all necessary department audits, quality monitors and clerical tasks assigned in a timely manner.
• Participates in continuous performance improvement activities as assigned.
• Assists in orientation of new staff.
• Identifies age specific needs and complies with same.
• Performs other duties as assigned.

Performance Standards:

• Performs duties and responsibilities in accordance with Medical Center policy and procedure.
• Schedules exams correctly.
• Demonstrates flexibility to adapt to changes in workload, schedule, department function and procedures.
• Actively participates in creating a positive and harmonious work environment by demonstrating teamwork and cooperative, responsive behaviors.
• Meets/exceeds competency criteria specific to the task/duties of the position.
• Greets and interacts with patients and staff, both in person and by phone in a professional and courteous manner.
• Demonstrates behaviors of service excellence consistent with hospital-wide unit-specific standards. Completes all annual hospital-wide mandatory training within defined timeframe (i.e. safety, corporate compliance, confidentiality).
• Demonstrates competence in specified computer applications.
• Demonstrates teamwork and cooperative, responsive behaviors to internal and external customers alike.

Minimum Qualifications:

• One year customer service related work experience.
• Demonstrates effective communication strategies.
• Experience with general computer applications.

Work Shift

7:30a-4p (United States of America)

Benefits (FT/PT)

• Retirement - IPERS
• Education Assistance
• Employee Health & Wellness
• PTO
• Free Parking
• Health Insurance
• Supplemental Insurance
• 529 College Savings Plan
• And more!

Broadlawns Medical Center is an Equal Opportunity Employer