Fleet Services - Operations Manager
$78 - $80 per hourRyder System, Inc.
- # Fleet Services - Operations ManagerApplylocations: USA - Troy MI 48083time type: Full timeposted on: Posted Todayjob requisition id: R176360*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:**Summary** The Operations Manager II (SM II) manages the operations and personnel for locations with up to 251 equivalent truck units. May have Operations Supervisors, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts Responsible Person to support the needs of assigned location. The Operations Manager II must be able to accomplish results through direct involvement and limited delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. The Operations Manager II is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location(s) performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Operations Manager II is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Senior Operations Manager role.**Shop Location - Troy, MI****Work Schedule - Monday - Friday****Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.****Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.**If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares!At Ryder, we are always looking for outstanding individuals to join our team and have a dedicated careers site of all our currently open positions available at We take the security of everyone’s personal information very seriously and are dedicated to securing and protecting any information provided to us. This is why, we only accept employment applications through our official careers site. You may receive phone calls, text messages, or emails that appear to be from Ryder or other trusted organizations, but it is important that you remain vigilant when responding to these as they may be scams in which fraudsters try to obtain your personal information for malicious purposes (known as “Phishing”) . While we may call you to verify information you have provided in your application, we will never ask for sensitive personal information from you via email, end user messaging applications such as WhatsApp messenger, Signal messenger, or via text message. If you are asked to provide personal information, click on a link, or navigate to a website other than the official Ryder website ( or download any mobile applications to communicate with our careers team, DO NOT GO ANY FURTHER. End the call or exit the website as this is very likely a scam**Essential Functions*** Operations Management: Responsible for the execution of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Directly involved in Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity. Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Oversee the execution of the Automated Planning System (APS).* Labor Management: Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Makes recommendations for future staffing based on changes to the business environment. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.* Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime. Responsible for execution of customer communication protocol. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service. Conduct customer visits and annual reviews as required by the Customer Care Plan.* Financial Management: Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet short and long term financial goals. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit. Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise. Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors. Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil. Responsible for the successful execution of the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity. Responsible for the successful execution of the Warranty process and maximizing warranty recovery. Ensure data integrity in the Shop Management Online system.* Asset Management: Directs his/her subordinates in maintaining the appearance and maintenance of assigned locations, including sustaining 6S standards throughout the shop. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Responsible for the execution of Asset Management initiatives at the shop level. Management and oversight of vehicle specifications and vehicle in-service/out-service process. Provide input during business unit asset management review. Ensure all vehicles have required specifications in SAM. Responsible for successful execution of Parts Inventory management, policies and procedures. Collaborate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.* Quality Management: Responsible for successful execution of Quality Inspections of PM & repairs, including In Process Reviews of non-PM work. Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list. Accountable for all Quality Metrics within the Shop. Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements. Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives. Ensure Cleanliness and quality of repair for all maintained vehicles. Comply with Safety, State, and EPA regulations and requirements.**Additional Responsibilities*** Performs other duties as assigned**Skills and Abilities*** Demonstrated success at performance managing teams while leading, training, and developing the workforce, including effective delegation and oversight of assigned work* Understanding of labor, financial operating, quality, safety and asset processes and related metrics* Strong sense of personal accountability and a proven track record of achieving desired results* Ability to communicate effectively both verbally and in writing* Proficient in basic computer skills and in a Microsoft Office environment* Ability to work with reporting systems to pull data for analysis and decision making (preferred)* Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track record* Experience using Microsoft word and excel intermediate preferred* Experience with Fleet Management Software preferred* Maintenance and Technical experience in a shop environment preferred**Qualifications*** H.S. diploma/GED required.* Associate's degree preferred.* Bachelor's degree preferred.* Three (3) years or more experience in an operations environment or demonstrated success in a Ryder role required.* One (1) year to Two (2) years or more Supervisory experience required.**Travel** 1-10% **Safety Sensitive**Non-Regulated Tech **DOT Regulated** No**#LI-post** **#INDexempt** **#FB****Job Category**Maintenance**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. **Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:SalariedMinimum Pay Range:$78KMaximum Pay Range:$80KBenefits Information:**For all Full-time positions only**: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.**Important Note:**Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants:Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io or View phone number on click.appcast.io.**Current Employees****:**If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.*Job Seekers can review the Job Applicant Privacy Policy by clicking here.*Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.
- J-18808-Ljbffr Ryder System, Inc.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Fleet Services - Operations Manager in Troy, MI vacancy
- Ryder System, Inc. is looking for an Operations Manager II in Troy, MI, responsible for managing operations for locations with up to 251 truck units. This role involves overseeing personnel and ensuring customer satisfaction while meeting business metrics. Successful candidates...Suggested
$80k - $95k
...Type: Full Time Job Category: Management Position Summary Here at... ...rewarded for their valuable service to our clients, students and... ...vehicle documentation. Monitor fleet performance, reliability, and... ...programs. Support transportation operations during emergencies, severe weather...SuggestedFull timeLocal areaAfternoon shiftDRIVERGENT INC
Sterling Heights, MI13 hours ago- ...based in Sterling Heights, MI, is looking for a Fleet Manager responsible for overseeing the maintenance and operational readiness of the company's transportation fleet... .... Drivergent values reliability and quality service, offering a collaborative and community-focused...Suggested
$80k - $95k
DRIVERGENT INC is looking for a Fleet Maintenance Manager in Sterling Heights, MI. The candidate will oversee the preventive maintenance and repair of an extensive fleet of school buses, ensuring compliance with safety standards and regulations. The ideal candidate should...Suggested- ...repair of city vehicles and equipment. The role involves evaluating staff performance, developing schedules, and overseeing daily operations of the Motor Pool. With a minimum seven years of relevant experience and appropriate certifications required, the position...Suggested
City of St Joseph
Southfield, MI1 day ago $100k
...Membership Manager Earn up to $100,000 a year with hourly pay, commission, and bonuses, plus clear career growth for those ready to level up. The Edge Fitness Clubs is growing and we are looking for our next rockstar Membership Manager. Love talking to people? Hate...Hourly payFull timeLocal areaThe Edge Fitness Clubs
Sterling Heights, MI2 days ago$24.5 per hour
...., Troy, Michigan, 48084 United States Role Summary The Service and Styling Manager directs the service, selling, and styling to achieve an engaging... ..., collaborating with key partners, and supporting store operations and visual needs. Customer Experience Leads by example...Local areaFlexible hoursNight shift$20.05 - $35 per hour
...the Team Leader in all aspects of daily operations including profitability, expense control... ...providing courteous, friendly, and efficient service to customers and Team Members at all... ..., monitoring profitability, and managing inventory. \n Demonstrated decision-making...Hourly payFull timePart timeSeasonal workWork at officeFlexible hoursNight shiftWhole Foods Market
Birmingham, MI16 days ago- ...each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising decisions to the Store Management Team and Operations Team. Department Supervisors...
The Home Depot
Troy, MI2 days ago - ...recruit a top-level candidate to join our client’s team in the role of Field Operations Manager. Our client is an established franchise business that provides mobility access products and services for residential and commercial clients including stairlifts, residential...Full time
Elevator Services Group
Troy, MI1 day ago - ...for a position in a restaurant owned and operated by an independent franchisee and not... ...talk. Make your move. Requirements: Managers lead shifts every week, making sure customers... ...team and other managers. The Guest Service Department Manager's responsibilities...Temporary workLocal areaFlexible hoursShift work
McDonald's
Sterling Heights, MI1 day ago $20.15 - $21.15 per hour
...Job Description - Overview We are currently looking to fill a full-time Department Manager positions in our store. Store hours are Monday through Saturday, 9 AM to 8 PM and we are CLOSED ON SUNDAY. A department manager is responsible for: Ordering Stocking...Hourly payFull timeFlexible hoursAfternoon shiftHobby Lobby
Sterling Heights, MI1 day ago$23.56 - $27.09 per hour
...About the Role As a Department Manager, you’ll be the leader supporting and encouraging... ...M succeed. You will ensure an excellent operational and visual experience for your store, customers... ...to optimize results. Ensure customer service is provided in all areas of the store...Hourly payLocal areaWeekday workH & M Hennes & Mauritz Gruppe
Troy, MI2 days ago- ...The Resource Operations Manager is responsible for ensuring that decisions across Resource Operations are executed with consistency, clarity... ...Excel, Power BI, Jira) preferred. Exposure to professional services, consulting, or technology delivery organizations is preferred...
Entrega
Troy, MI2 days ago - ...le client; conduire et challenger le processus de Plan de Développement Client (CDP) pour les clients de la Division. Réseau / Management d’équipe Évaluer les compétences commerciales appropriées et la performance du réseau. Participer au processus de recrutement....Temporary work
- ...milestones are met, in coordination with Project Management.**Responsibilities Also Include:******... ...to/Initiate Innovation Tech Days in co-operation with Product Marketing and R&D.**Lead... ...of sustainable development More information on Valeo: #J-18808-Ljbffr Valeo ServicePermanent employmentFull timeContract workWorldwide
- Young World Physical Education is hiring a Powerlifting Club Head Coach for Henry Ford II High School in Sterling Heights, Michigan. The coach will oversee the program, ensure compliance with educational policies, and coordinate activities. Ideal candidates should have ...Part time
$53.66 - $57.66 per hour
...are recruiting an experienced Police Fleet Development Manager to join our team to support our client... ...vehicle requirements, fleet operations, and mission‑specific applications. Support... ...excellent referral bonus. #J-18808-Ljbffr MEDA Engineering and Technical Services, LLCLocal areaRemote work2 days per week1 day per week- ...This is a position supporting vehicle fleet operations and engineering activities. The role... ...responsibilities. The individual will help manage a wide variety of client vehicles,... ...in CAD 3D NX Vehicle Maintenance & Service Perform routine maintenance, diagnostics...Temporary workWork at officeShift work
$16.5 - $24 per hour
...Position Summary * This is an Overnight Operations Supervisor position An Operations Supervisor... ...a key leader supporting the CVS Store Management team in planning and driving store... ...pharmacy through a focus on excellent customer service. When there is no manager onsite, the...Hourly payFull timePart timeSeasonal workLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftEarly shiftHispanic Alliance for Career Enhancement
Clawson, MI1 day ago$60k - $70k
Assistant Warehouse Operations Manager - Final Mile Job Category: Operations Requisition Number: ASSIS051423 Full-Time On-site Locations... ...independent contractors to review routes, expectations, safety, and service standards. Responsible for and management of the...Weekly payFull timeFor contractorsWorldwideShift workDay shift- Overview Fleet Market Requirements Manager - Fleet Sales Operations (ID #2017577) Location: Auburn Hills, Michigan, United States Location 1000 Chrysler Drive... ...including fertility and infertility treatments, adoption services, and gestational surrogacy. Support for Your...Full timeImmediate start
- ...lies in delivering Speed, Simplicity, and Service in everything we do. We empower our... ...JOB SUMMARY As the Director of Operations, this role is responsible for driving the... ...directly to the Senior Vice President, General Manager for the market and oversees multiple...Work at officeLocal areaAfternoon shift
Ezee Fiber
Troy, MI1 hour ago - American House Senior Living Communities is seeking an Office Support team member to manage building integrity during shifts. Responsibilities include ensuring high-quality customer service for residents, addressing concerns, and executing emergency procedures as needed....Work at officeShift workWeekend work
- Schlaupitz Madhavan, P.C. in Troy, Michigan, is seeking an Administrative Lead to provide leadership for the Client Service Administrator team. The ideal candidate will have extensive administrative experience, supervisory skills, and a proactive approach to improving administrative...
$20.75 - $25.94 per hour
...Operations Supervisor As the Operations Supervisor, you are accountable for contributing... ...Primary Responsibilities: Customer Service & Sales - Maneuvering around the store... ...merchandise preparation process. In addition, manages and engages the pricing and signing team...Hourly payWork experience placementWork at officeWorldwideJCPenney
Sterling Heights, MI2 days ago- ...The Operations Lead (OL) reports to the Assistant Store Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards designed to drive sales. The OL works on all operation processes, including...Part timeFlexible hoursShift workNight shift
At Home Stores Llc
Troy, MI13 hours ago $115k - $125k
...creating lasting value. JOB SUMMARY: Renova One is seeking an Operations Manager to lead and grow our Michigan market with a strong focus on... ...relationships, and business development within Exterior Services. This role is responsible for overseeing day-to-day branch...Full timeLocal areaRenova One
Troy, MI2 days ago- ...Administrative Services Manager The applicant shall provide office services by implementing administrative systems, procedures, and policies... .... The applicant shall communicate with all levels of staff, operating officials, and support organizations; and shall provide...Work experience placementWork at officeLocal area
DCS Corp
Sterling Heights, MI2 days ago - ...budgets Review budget to actual labor and material report Manages all purchases Understands and reviews the P&L Client... ...the U.S. Lawns team, a system of independently owned and operated franchisees. By proceeding with the application process, you acknowledge...
U.S. Lawns
Troy, MI2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Fleet Services - Operations Manager. Be the first to apply!
Related searches
- emergency services manager Troy, MI
- member service manager Troy, MI
- assistant service manager Troy, MI
- manager consulting services Troy, MI
- commercial service manager Troy, MI
- service team manager Troy, MI
- director network services Troy, MI
- commercial roofing service manager Troy, MI
- service delivery director Troy, MI
- loan servicing manager Troy, MI