Customer Care Specialist

About Mira Home - Pest Control

At Mira Home, we are a pest control company. We believe a better world begins with a better home. We're dedicated to helping homeowners and families enjoy comfortable, pest-free living spaces so they can focus on what matters most to them. As local pest experts, we tailor our solutions to meet the unique needs of each customer, combining effective treatments with a commitment to safety, respect, and exceptional service. Beyond pest control, we're passionate about making a positive impact in the communities we serve - supporting both neighbors near and far. When you join Mira Home, you'll be part of a team that values integrity, service, and making everyday life a little brighter for those we serve.

Your new role:

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Mira means experiencing our culture of caring.

Are you a passionate individual who wants to deliver exceptional customer care and make a difference? As a Customer Care Specialist you will play a vital role in our customer focused team by making each customer interaction feel personalized, caring, and responsive. Your commitment to putting your customers first will ensure every customer feels supported, informed, and confident in the protection of their home and their decision to be a part of the Mira Family.


Join us and be a part of our incredible team!

Pay Information

Our Company is proud to offer competitive pay, growth opportunities, full benefits, and monthly/quarterly/annual bonuses (in applicable positions)!

Base Pay:

$18 Per Hour

Benefits:

• Health Savings Account (HSA)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• HQ Building Perks

Experience:

• One (1) year customer service experience or equivalent combination of education and experience required.
• Inbound call center experience preferred.
• Field Routes Pest Management Systems (1+ years experience)

Your role in action:

We understand that we cannot list every single task that you will do in this position, but below is an overview of our expectations:

The Customer Care Specialist (CCS) serves as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The CCS collaborates with various internal teams to provide Elite customer service with every interaction and to maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC).

• Perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach
• Answer and log calls from customers, technicians, and management in internal, secure system
• Provide education and personalized customer service to answer any questions and keep customers on schedule for their appointments
• Reschedule appointments for new and recurring pest control customers
• Perform daily and weekly PestRoutes system clean-ups or "scrubs"
• Appropriately escalate inquiries or issues to management
• Appropriately route sales and cancelation requests to their correct departments

What you bring to the table:

While we would love the opportunity to connect with everyone that applies, we will be focusing on those applicants that meet or exceed the qualifications below:

• Have a commitment to honest and exceptional customer service
• Someone who is passionate about Customer care and Customer satisfaction
• Be willing to work Monday - Friday, alternating Saturdays and some holidays

Specific consideration will be given to candidates who meet the above qualifications and:

• Experience with Field Routes
• Have 6+ months of experience of customer service experience, specifically communicating using phone answering and relay systems, email and/or SMS
• Proficient with the Microsoft Office Suite, Google Sheets etc.

Work Location : In person