Medical Support Assistant (Adv

Allied Health Professional

Duties include but are not limited to: Receives, relays and/or answers incoming and outgoing telephone and electronic messages. Answers questions such as those dealing with the patient's eligibility for services, availability of appointments, procedures for obtaining an appointment, requests for appointments and/or appointment changes. Schedules, cancels, reschedules follow-up and/or consult appointments. Performs basic eligibility and copays determinations and preauthorization actions. Processes emergency and non-emergency transfers to other VA facilities or private hospitals. Possess the knowledge and understanding of the guidelines associated with the Electronic Wait List. Monitors, request, scan and updates patient insurance information via insurance buffer software (ICB-NTX-live) and or the Preregistration program. Verifies, updates, and confirms current demographic information from Kiosk in Vet Link, and use of Veteran Scheduling Enhancement (VSE) and/or Veterans Health Information and Technology Architecture (Vista) software packages- preregistration menu when patient's check-in for their scheduled or unscheduled appointment. Advanced Medical Support Assistant (MSA) performs pre-registration via telephone during pre appointment and pre-registration calls by proper identification of patients by requesting identifiers such as date of both, next of kin and full social security number. Provides patient with travel voucher during or after appointment time. Resolves informal complaints and responds to request for non-technical information on such subjects as status of reports/laboratory work, suspense dates, hours of operation, how to complete various medical forms, etc. Contacts providers/intern for confirmation and apprises supervisor of any changes. Updates documents that reflect the changes in the staffing of providers in the reports that are being provided to upper management and/or outgoing sources. Enters information such as clinic appointment, no-show, clinic or patient cancellation data into the VSE or Vista information system(s) and software. Generates a variety of documents/reports for the clinic/section. Provides clinical staff with clinic availability profiles to improve and compliment Access.

Other responsibilities include: Participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Monitor pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, etc). Participates and providing input in problem solving on operational issues or procedures in team meetings. Performs administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. Evaluates patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VA's or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, 8:00 am - 4:30 pm, or 9:30 am - 6:00 pm, based on the needs of the service.

Recruitment Incentive (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Authorized

Virtual: This is not a virtual position.

Functional Statement #: 50525-F

Permanent Change of Station (PCS): Not Authorized