Lead Program Support Assistant

Lead Program Support Assistant

Provides leadership for multiple Program Support Assistants within the Audiology and Speech Pathology Service (ASPS), coordinating clerical, clinical, and administrative operations to support optimal service functioning. Ensures compliance with performance measures, reviews scheduling data for accuracy, and resolves discrepancies. Compiles and maintains required data for reports, supports quality improvement activities, and promotes a safe environment. Serves as liaison with referral sources and interdisciplinary teams, advises staff on procedures and guidelines, prepares reports and recommendations for leadership, and ensures seamless workflow across clinical and administrative areas.

Coordinates clinical and administrative activities for ASPS across four campuses to enhance patient care. Collaborates with internal and external clinics, evaluates complex problems, gathers information, and recommends actions based on established guidelines. Ensures decisions align with quality patient care standards and supports communication between staff, patients, families, and referral sources.

Collects, tracks, and compiles data and statistical information to support ASPS program management. Manages incoming and outgoing telephone communication, resolves or triages issues, distributes information, and monitors schedules and workload to meet performance requirements. Oversees the hearing aid issuance program, tracks devices through ROES, and supports clinical functions involving hearing, speech, swallowing, and specialized patient populations. Prepares, composes, reviews, and formats official correspondence, maintains suspense and filing systems, manages retention and disposal of records, and completes special data-driven projects for internal and external stakeholders.

Serves as alternate timekeeper by maintaining accurate time and attendance records, verifying leave documentation, identifying and correcting discrepancies, and preparing staffing and manpower usage reports.

Acts as liaison to Acquisition and Material Management to secure equipment, services, and supplies for multiple campuses. Maintains purchasing records, processes supply requests, tracks inventory, verifies receipt of goods, and monitors control-point balances.

Monday-Friday, 7am- 3:30pm, 7:30am- 4pm, 8am- 4:30pm

This is not a virtual position.

Position Description/PD#: PD091980

Relocation/Recruitment Incentives: Not Authorized

US Department of Veterans Affairs