Patient Services Specialist

Responsibilities Ensure a high level of patient service is provided, including anticipating needs, maintaining service expectations, and reacting to feedback. Maintain a professional service that meets patient needs. Monitor customer service and respond to patient feedback. Monitor the flow of patients and direct them as appropriate. Answer and attend to all telephone calls in a timely manner. Respond to queries in accordance with the privacy policy. Have a breadth of service knowledge to respond to patient queries. Provide support to physicians and other internal customers as required. Assist with patient questions regarding billing and insurance payments. Maintain and improve the patients’ waiting room. Maintain the look and feel of patient and employee-facing spaces, restock supplies, and organize. Direct vendors and visitors and ensure compliance with sign‑in protocols. Maintain the integrity of patient records. Schedule physician appointments with regard to availability & appropriate timeframes. Support physician clinic visits, ensuring completeness of patient records before and after the visit. Admit and discharge patients prior to and following consultation, evaluation, and follow‑up appointments. Register new patients in a timely manner and ensure accuracy of personal and billing details. Ensure all documentation and correspondence required for the consultation’s appointment is registered. Create referring doctor records as required. Follow up on referrals. Manage documents. Travel as required to other centers. Qualifications High School Diploma or equivalent. Demonstrated ability in an administrative role within a busy, customer‑focused environment (medical preference). Ability to handle and resolve urgent matters and time‑critical medical appointments. Strong organizational and communication skills, with the ability to liaise with internal and external stakeholders. Proven experience working effectively both independently and in a team environment. Knowledge of patient billing systems and related funding mechanisms. Ability to use clinical administration systems and Microsoft Office software. Collaborative approach in working with the wider administration team and other internal customers, in line with organization values. Flexible approach to work. Bilingual preferred (English/Spanish). #J-18808-Ljbffr