Program & Recovery Support Coordinator

About St. Anthony’s

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish.

Principal Responsibility

Under the direct supervision of the Fr. Alfred Center Program Director, the Program and Recovery Support Coordinator plays a key role in fostering a positive recovery community by supporting resident engagement, coordinating activities and events, assisting with program operations, and providing peer-informed support to individuals in recovery. The Program and Recovery Support Coordinator serves as a resource for residents, promotes participation in recovery-oriented programming, and helps maintain a safe, welcoming, and organized environment.

The Program and Recovery Support Coordinator must adhere to established policies and procedures while demonstrating reliability, professionalism, and punctuality, and maintaining regular attendance. In the spirit of our Franciscan values and heritage, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties:

Essential Duties and Responsibilities

Resident Engagement

• Provide peer-informed support and encouragement to residents participating in substance use recovery services.
• Assist residents with accessing program resources, appointments, community services, and recovery support systems.
• Support resident engagement and participation in recovery-focused activities, groups, and community events, including helping with transportation.
• Demonstrate the ability to work effectively across cultures and remain open to learning from diverse experiences and perspectives.
• Foster a welcoming, inclusive, and supportive community environment that encourages personal growth and recovery.
• Coordinate and facilitate recreational, educational, wellness, and recovery-supportive activities for program participants, both in-house and in the community.
• Develop monthly activity calendars that promote recovery, community engagement, life skills development, and overall wellness.
• Assist with planning special events, resident celebrations, workshops, and volunteer opportunities.
• Coordinate transportation and logistics for resident outings, appointments, and program activities as assigned.
• Encourage resident participation and gather feedback to improve programming and engagement opportunities.
• Treat all guests and residents with empathy, dignity, and respect while promoting a recovery-oriented environment.
• Serve as a positive role model for residents by demonstrating healthy communication, accountability, and respect for community living standards.

Program Administration and Operations

• Complete reports and all other paperwork neatly, legibly, and thoroughly.
• Enter data and information electronically as required and retrieve reports through agency databases as requested.
• Understand and follow organizational programs, policies, procedures, and confidentiality requirements.
• Participate in ongoing training and professional development opportunities.
• Provide administrative support to the Fr. Alfred Center Director, including typing, correspondence, scheduling, phone communications, and record keeping.
• In the absence of the Director and Operations Supervisor, assist with the daily administrative operations of the Fr. Alfred Center.
• Collaborate with St. Anthony Foundation administrative departments to ensure efficient program operations.
• Support program evaluation efforts by assisting with data collection, reporting, and documentation requirements.
• Transport residents to appointments, court dates, recovery-related activities, program events, and community resources as assigned.
• Maintain a valid California driver's license and an acceptable driving record meeting St. Anthony Foundation insurance requirements.
• Operate agency vehicles safely and in compliance with all traffic laws and organizational policies.
• Conduct vehicle inspections and promptly report maintenance or safety concerns.

Teamwork

• Participate in relevant meetings supporting team communication and the program's capacity to fulfill organizational goals and mission.
• Collaboratively works with others to achieve team success.
• Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
• Consistently demonstrate integrity while working and representing St. Anthony’s.
• Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
• Demonstrate cooperation with coworkers, management, and the community at large.

Minimum Qualifications

• Minimum of two years of experience working in a substance use disorder treatment, recovery residence, behavioral health, social service, or community-based program.
• Associate degree, two years of college coursework, or equivalent combination of education and experience preferred.
• CCAPP certified or willing to be certified within six months of hire date.
• Experience providing peer support, recovery support services, case management assistance, or resident engagement activities.
• Experience planning and coordinating group activities, recreational programs, workshops, or community events preferred.
• Valid California Driver's License with a clean driving record and the ability to meet agency insurance requirements.
• Ability and willingness to transport residents using agency vehicles.
• Excellent interpersonal, listening, oral, and written communication skills are required.
• Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests, volunteers, donors, and coworkers.
• Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
• Ability to work non-traditional hours and days (weekends and holidays required).
• Ability to complete paperwork neatly and legibly.
• Ability to be punctual, reliable, cooperative, and stay team-oriented.
• Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.
• Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

People of color, differently-abled people, LGBTQI+, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, uniform service membership/veteran status, physical or mental disability, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.