Operations Specialist

About Capital Waste Services

At Capital Waste Services (CWS) , we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive.

Position Summary

The Operations Specialist supports day-to-day operations to ensure efficient, compliant, and high-quality service delivery. This role serves as a key liaison between drivers, operations leadership, customer service, and administrative teams to maintain workflow accuracy, resolve issues in real time, and drive operational performance.

Key Responsibilities

• Support daily operational activities across assigned lines of business (Front Load, Rear Load, Roll-Off, or ASL)
• Monitor route performance, service completion, and driver productivity
• Assist with dispatch coordination, route adjustments, and service issue resolution
• Review and validate operational data including route sheets, service logs, and system entries
• Serve as a point of contact for drivers regarding routing, service questions, and operational concerns
• Partner with customer service to resolve missed pickups, service delays, and customer escalations
• Ensure compliance with company policies, safety standards, and DOT requirements
• Track and report key performance metrics (KPIs) such as service efficiency, downtime, and route completion
• Assist with onboarding coordination for drivers including communication of schedules, routes, and expectations
• Support equipment and asset tracking, including reporting maintenance needs
• Identify opportunities to improve operational processes, reduce inefficiencies, and enhance service quality
• Maintain accurate documentation and records in company systems

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 2+ years of operations, logistics, dispatch, or route management experience preferred
• Experience in waste management, transportation, or service-based industries preferred
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced, high-volume environment
• Proficient in Microsoft Office (Excel, Outlook, Teams); experience with routing or dispatch systems preferred
• Strong problem-solving and communication skills
• Ability to prioritize multiple tasks and adapt to changing operational needs

Working Conditions

• Primarily office-based with frequent interaction with drivers and operations staff
• May require early mornings, occasional evenings, or weekend availability based on business needs

Physical Requirements

• Ability to sit or stand for extended periods
• Occasional walking in operational or yard environments

Why Join Us

• Competitive compensation and benefits package
• Opportunity to play a key role in operational success
• Growth opportunities within a rapidly expanding organization

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